Lucy goodfellow Asked:
I am looking to buy the 25 gallon free standing pond, can I keep fish in this pond and if so how many would you recommend?
We Replied:
Dear Lucy
Thank you for your question.
Yes you can keep fish in this pond but no more then 4 or 5 goldfish or similar, we would also recommend a small air pump to help aerate the water.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
David Coton
Friday 11th, July, 2014
Amanda Ainsley Asked:
Would this pool be deep enough for 4 sarasas especially during the winter?
We Replied:
Dear Amanda
Thank you for your question.
The minimum depth for fish is 16ins which this pond is so, as long as an ice vent heater is used in winter, the fish will be fine.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Paul Ilsley
Wednesday 03rd, June, 2015
Bridget Asked:
Can you let me know what sort of base this pond needs to sit on please? I'd like to put it on the patio, which is currently large shingle.
We Replied:
Dear Bridget
Thank you for your question.
To protect the liner at the open base of this pool, we would recommended placing a flat smooth piece of wood or even a piece of carpet or old rug underneath the base. This will prevent damage to the pond liner over time.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Andy Hobson
Saturday 08th, August, 2015
Paul Asked:
Is the pond rigid plastic or just a thick flexible liner?
We Replied:
Dear Paul
Thank you for your question.
It is a thick flexible liner but can vary depending on the size of the pool. Please e-mail us at [email protected] if you need more info.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Zach Nicholson
Wednesday 24th, February, 2016
Lesley Asked:
Does this pond have to go against a wall etc. or can it be free standing?
We Replied:
Dear Lesley
Thank you for your question.
This pond can be free standing.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Wednesday 25th, May, 2016
Pat England Asked:
I am very interested in buying from you the 25 gallon flatback pool with pump. I visited Halls Garden Centre this morning in the hope of seeing one but there were only the larger pools on display. I was very impressed with the quality. What is the measurement from front to back between the wooden slats, i.e. the width of the water surface?
We Replied:
Dear Pat
Thank you for your question.
The 25 gallon pool is approximately 24 inches from front to back.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 23rd, June, 2016
Allan jones Asked:
Is it possible to increase the height by 8-10 ins?
We Replied:
Dear Allan
Thank you for your question.
Unfortunately these are pre-assembled packs and you cannot alter the size.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Wednesday 27th, July, 2016
Marika Asked:
I live in Malta. Do you sell overseas?
We Replied:
Dear Marika
Thank you for your question.
Good news! We can deliver this pool to Malta. So that we can provide you with a customised quote for delivery, can you kindly email your full details (billing/delivery address) to our customer care team at [email protected] and we will get back to you with a quotation.
Should you wish to contact us further or to place an order, please call us on +44 (0)121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Andy
Wednesday 07th, September, 2016
Karen Asked:
What is the length of the shorter front seated edge of the pond i.e. the longest section at the back is 4ft, so how long is the edge directly opposite?
We Replied:
Dear Karen
Thank you for your question.
This seat piece is approximately 2ft 9ins (84cm) in length.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Connor Fisher
Saturday 29th, October, 2016
Claire Asked:
I am planning to buy either the flat back version or the smallest hexagonal pond ready for this summer. Do you sell replacement liners for the flat back version for spares/repairs?
We Replied:
Dear Claire
Thank you for your question.
Please see below a link to the replacement liner page:
https://www.gardensite.co.uk/aquatics/intalogs-replacement-liners.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Monday 13th, March, 2017
Tony Asked:
What can you put on the bottom inside the pond?
We Replied:
Dear Tony
Thank you for your question.
Some of our customers like to put pebbles and plants in the bottom of the pool however please don't drop them inside as this could damage the liner:
https://www.gardensite.co.uk/landscaping/aggregates-and-gravel/
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Wednesday 02nd, August, 2017
Tony Asked:
Is there anything I should put in the bottom of this pool before adding pebbles?
We Replied:
Dear Tony
Thank you for your question.
The pools do not have floors but are supplied with a liner. We would recommend sitting the pool on a bed of sand. Please make sure that there are no sharp objects in the base as this could damage the liner.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Sunday 06th, August, 2017
Jim Asked:
Does the 20 year guarantee apply to the liner?
We Replied:
Dear Jim
Thank you for your question.
The 20 year guarantee applies to the timber, against rot and decay. The liner would not be covered under this guarantee.
I hope that this information helps.
Kind regards,
GardenSite Customer Care Team.
Monday 12th, March, 2018
bob avery Asked:
Can this pond be freestanding or does it need a wall or fence behind it?
We Replied:
Dear Bob
Thank you for your question.
This pond can be freestanding but is best suited to be placed against a wall or fence.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Wednesday 02nd, May, 2018
Lynda simmonds Asked:
We want to place this pool on a roof terrace that has a decking surface. What is the weight of the assembled pond and water?
We Replied:
Dear Lynda
Thank you for your question.
The weight of a full 25 gallon pool is approximately 140kg (309lbs).
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Monday 02nd, July, 2018
Karen Asked:
What is the pump?
We Replied:
Dear Karen
Thank you for your question.
I can confirm that the pump is a Pontec Pondovario 750lph.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Monday 13th, April, 2020
Tammi Asked:
What is the diameter of the opening from the back of the pond to the seat?
We Replied:
Dear Tammi
Thank you for your question.
I can confirm that the diameter is approximately 14ins.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Sunday 19th, April, 2020
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