Borderstone Three Tier Pagoda Garden Ornament

Important Covid-19 Update - Wednesday 15th July 2020

Delivery timeframes have been extended to up to 30 - 35 working days due to delays and carrier restrictions during Covid-19.

Fast Free Delivery within Mainland England and Wales.
Delivery to Scotland is inclusive up to and including Glasgow and Edinburgh but not above. Highlands and Islands will incur a separate delivery charge. In some cases we can even deliver outside the mainland e.g. Channel Isles and arrange the VAT element for you. In all instances please contact us today for a personalised quote.

Delivery Period
All Borderstone products are made to order right here in the UK, on an order-by-order basis.

Delivery will typically be made within 5 - 10 working days but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date. For other products, a delivery date will be provided by email from the carrier, which will include a link to allow tracking online.

Any cancellation of an order after your item has been crafted may incur in cancellation charges.

Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.

Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable and the goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.

Once the delivery has been unloaded from off the driver's van, the customer has 10 minutes in order to unwrap and check the delivery contents for any damages before signing for and accepting a successful delivery. Any damages should be reported to the driver within this time frame, as once the driver has left, any claims for damages may not be successful.