tony Asked:
How can you tell if the light is working on the TMC Pro Pond 110 Watt Ultra Violet Clarifier? Does it light up at the ends? Is there any way of checking and how do you know if the bulb is functioning ?
We Replied:
Dear Tony
Thank you for your question.
When the lamp is functioning the unit it will glow at the ends, we recommend changing these lamps every 6-8 months of continued use.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
David Coton
Sunday 23rd, March, 2014
Gillingham Asked:
I cannot find the replacement 55watt ultraviolet lamps or prices for the TMC Pro Pond 110watt ultra violent clarifier. I see they are sealed inside a quartz sleeve. If sealed, how do you replace them?
We Replied:
Dear Gillingham
Please find the correct bulbs on the link below:
https://www.gardensite.co.uk/Aquatics/Replacement_Pond_UV_UVC_Lamps_T5_T8.htm
To replace the bulbs you must first turn the unit off, remove the blue end caps and unscrew the u shaped brackets on the ends of the unit, then you will be able to access the bulbs to be replaced.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Dan Everton
Sunday 19th, April, 2015
Graeme Hespe Asked:
I am in Australia and would like to order the TMC Pro Pond 110 watt. Can you please advise the total cost including freight?
We Replied:
Dear Graeme
Thank you for your question.
We are sorry to say we are unable to ship this item to Australia due to its fragile nature.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Paul Ilsley
Friday 26th, June, 2015
Shaun Asked:
About a month ago i replaced the tubes in my UV110 as the originals had packed up and the water was turning green and murky. After a couple of weeks my water was becoming a lot clearer but now it has become murky again. Both tubes are working fine. The 17000 pump seems fine and the filters all seem to be working. Could the replacement tubes be substandard as I cannot think of any other reason for this problem?
We Replied:
Dear Sean
Thank you for your question.
Murky water is usually due to the filter not the UV which is there to help combat green water. You will usually find that cleaning the filter foams out, and also cleaning the pump casing, should help with the murkiness.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Dan Everton
Tuesday 30th, June, 2015
Stephen Asked:
I understand TMC do a 110w UV for marine fish tanks. Is this the same unit just labeled up different? My friend has one and it looks exactly the same as the one in your picture! If it's a different unit can you get me one and will it be the same price as the pond one? if not how much?
We Replied:
Dear Stephen
Thank you for your question.
There is a version of this UV for marine tanks at the price of £388.99, it is different to this one. We would have to order this in and the delivery time is approximately 10 working days.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind Regards
Dan Everton
Monday 24th, August, 2015
sue Asked:
I have a natural garden pond which is 30+ years old - the water is circulated but I don't wish to use a filter system. I have very green water this year - will your UV light help?
We Replied:
Dear Sue
Thank you for your question.
A UV will help clear the green water but we would recommend a pump, filter and UV combined. To best advise you we would need to know the size of the pond, please feel free to call us on 0121 355 7701.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Saturday 14th, May, 2016
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