Our prices include VAT and delivery anywhere within mainland England and Wales.
Delivery to Scotland is inclusive up to and including Glasgow and Edinburgh but not above. All IV; KW; PA; PH; KY; AB; DD and most of FK postcodes along with Highlands and Islands will incur a separate delivery charge, if delivery is possible. Please contact us for a quote.
Installation is currently taking place up to 8-9 weeks after ordering.
All orders are acknowledged with a written receipt of purchase and you will be contacted prior to delivery. Delivery times may vary throughout the season. Delivery is direct from the factory in Austria. Please contact us now if delivery time is critical.
Any problems relating to the product must be reported within 7 days from receipt of delivery. Any claim being made must be supported by your receipt of purchase.
Drivers will always be in possession of the correct equipment both for personal use (clothing and footwear) and for the unloading/delivery of orders, to ensure their welfare and safety. Customers are to ensure that the driver is able to obtain the nearest possible access to the property in order to facilitate the unloading and safe delivery of their order. Unless specifically pre-arranged, any delivery is to the KERB SIDE only. In the event of customers requiring delivery into the perimeter of their property (e.g. the garden), this will be entirely at the driver’s discretion. Drivers are specifically instructed NOT to deliver within customers’ houses/places of work. Due to weight or access factors or restrictions, the delivery may need to be unpacked and delivered in parts. When unloading is complete, a signature of the consignee will be obtained to confirm receipt of their order (unless, by prior arrangement, such signature has been left by the customer in absentia).