Please allow as much room as possible around the building for ease of installation; no trees or bushes should restrict our installers. Our installers do not have time for base preparation; therefore; if the base is not suitable they will have no option but to leave the building on a self-erection basis at full involve value. If you insist on the building being installed against the advice of our erectors then they will only undertake the work once you have signed an acceptance of full responsibility for any defects which may be caused by the inadequate base. Under these circumstances, you would have no guarantee. We should strongly advise against this course of action.
If you cannot be available on the installation day the installers will gladly carry on with the work without anybody being home (a note on the base would be appreciated to help them distinguish the orientation of the building).
On the agreed day of installation, if the base is not correct or ready, or the installers cannot gain access to your garden due to restrictions or you being out and as a consequence, we are required to come back, a surcharge of 15% of the order value will be payable upon completion.
The life of a building depends upon its foundations. It is vitally important that your base is firm, level, square and large enough to accommodate the building you have ordered. Ideally, your garden building should be installed on a flat concrete slab which is unlikely to sink or break up. A thickness of 50 to 100mm is required, depending upon the size and type of building that you have ordered. As an alternative, concrete paving slabs or decking bases may be laid but they should still be level, unlikely to sink at any point and completely cover the area of base required. If you have any doubts concerning the base seek advice from a local builder.
It is the responsibility of the customer to secure their building to the base once erected. If the sections are required to go through buildings it is also your responsibility to ensure that no damage can come to your fixtures and fittings(e.g. dirty footprints on carpets or broken light fittings). The same principle applies to your garden, we cannot accept responsibility for muddy patches on your lawn for example.
Our team of installers should not be hindered by work being undertaken by other services, nor should they be asked to do work on the building other than they deliver and erect it (unless by prior arrangement).
All of the timber in the building will be checked for quality before despatch and is pressure treated to the highest specification prior to delivery. As wood is a natural product we cannot accept any responsibility for timber shrinkage, cracking or warping after the building has been. In all but extreme cases timber will return to its original size.
Please note also that timber is a natural living material and as such is subject to movement, shrinkage and colour change (weathering). It is uncommon for small splits to occur (called shakes) when timber dries out too rapidly. When the humidity rises the timber will normally move back accordingly. We, therefore, do not accept shakes and movement as a legitimate cause for complaint.
As well as guaranteeing its products against poor workmanship and defective materials, also guarantee its buildings on performance providing it has been installed by us or one of our approved installers. If we or one of our approved installers are not responsible for installation then the building carries no warranty other than for quality at the time of despatch and receipt.