mrs marion frost Asked:
Can the swing seat be assembled on delivery?
We Replied:
Dear Marion
Thank you for your question.
If you are asking will the delivery driver wait whilst you assemble the product, the answer to this has to be 'no' as it will take 30-45 minutes to unpack and put together. You will, of course, get time to inspect the product. In the event of any damage discovered, we will action a replacement part upon receipt of an e-mail and / or phone call.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Tuesday 14th, January, 2014
Terri Brown Asked:
Do you have an earlier delivery date for post code DE72 2GZ (Derby)?
We Replied:
Dear Terri
Thank you for your question.
Delivery at 14-21 working days is a little conservative I agree, and includes lead times to the north of Scotland which is a delivery option we offer. Derby is a lot closer to home from our point of view so I would estimate 10-14 days. However I cannot guarantee this as the delivery is scheduled by the manufacturer and they quote 14-21 working days.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Robert Hall
Thursday 06th, March, 2014
Caroline Asked:
Please could you tell me the current delivery wait on this item to Bristol?
We Replied:
Dear Caroline
Thank you for your question.
We are not aware of any stock issues with this product so 14-21 days to Bristol, as advertised, is the current lead time.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Robert Hall
Sunday 16th, March, 2014
Tracey Bennett Asked:
What is the depth of the seat?.(By this I mean measured from directly in front of the back section to the front edge of the slatted seat).
We Replied:
Dear Tracey
thank you for your question,
The width of the seat is 4ft 1ins / 1260mm.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Thursday 09th, April, 2015
kl Asked:
What is the weight limit on the swing seats? I need to know the maximum weight of people to safely sit on the seat on a regular basis without damaging it!
We Replied:
Dear Sir / Madam
Thank you for your question.
Unfortunately, we don't have the exact measurement for this but we would not recommend more than two adults sitting on it on a regular basis.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Lauren
Tuesday 16th, June, 2015
niki Asked:
What is the depth of this seat from front to back i.e. how much room is there for you to sit facing forward?
We Replied:
Dear Niki
Thank you for your question.
The depth of the seat from front to back on this product is 38cm (15ins).
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Lauren Bilboe
Tuesday 24th, November, 2015
Paul Rhys Asked:
Are the main posts long enough to countersink into the ground and still leave the seat with a normal ground clearance. I would have to sink the posts probably 12" and use postcrete to stabilise them.
We Replied:
Dear Paul
Thank you for your question.
The main posts are long enough to countersink but by only a few inches. Alternatively, you can use post spikes and then concrete them into the ground. We would recommend using these: https://www.gardensite.co.uk/Landscaping/Forest_EasyFit_Fencefast_750x90mm.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Wednesday 04th, May, 2016
M Asad Asked:
Can delivery be quicker than the quoted 15 - 20 days? What products can I use to secure this seat to decking?
We Replied:
Dear Sir
Thank you for your question.
Unfortunately, in the peak summer season, we cannot guarantee any earlier delivery. Once dispatched, the courier will contact you to confirm a convenient delivery date.
In regards to fitting the Swing Seat to decking, feet bases can be purchased separately (the black metal feet as seen in the products picture) which are secured to the bottom of the posts and can then be screwed down to your decking. These can be found here:
https://www.gardensite.co.uk/Landscaping/Forest_Fencefast_Easyfit_6580mm_Post_Base_Support.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards,
Andy
Tuesday 26th, July, 2016
Jemandade Asked:
We notice that in the picture the seat has 4 metal post fixings. Are they included to secure the seat? Is the seat solid enough without them when people gently swing?
We Replied:
Dear Jemandade
Thank you for your question.
Unfortunately, the metal fixings are not supplied with this swing seat. We would always recommend using either post spikes or bolt downs to secure this seat to the base for maximum security.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 06th, April, 2017
Barbara Asked:
Are cushions available for this seat?
We Replied:
Dear Barbara
Thank you for your question.
Unfortunately, no suitable cushions are available for this swing seat.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Saturday 23rd, June, 2018
Aileen Jane Temple Asked:
Do you sell an outdoor seat cover for The Poseidon Swing Seat?
We Replied:
Dear Aileen
Thank you for your question.
Unfortunately, we do not supply an outdoor cover for this swing seat.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 11th, October, 2018
cecile jackson Asked:
Can the swing be unhooked from the top so that it can be stored over winter?
We Replied:
Dear Cecile
Thank you for your question.
This should be possible as it's only a hook system that is used to secure the seat.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 18th, April, 2019
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