Steven barfield Asked:
I was cleaning my pond yesterday and the pond vacuum I was using started to smoke and I could smell burning. Can it be repaired or is it cheaper to purchase a new machine?
We Replied:
Dear Steven
Thank you for your question.
The motor head unit is now listed as sold out and discontinued, so the only alternative is buying a whole new unit.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Dan Everton
Wednesday 06th, May, 2015
Peter Brewin Asked:
What is the price of sku 35397 (Pond O Vac 3 handle)?
We Replied:
Dear Peter
Thank you for your question.
This part is £8.99, it has now been updated on our site.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Monday 13th, June, 2016
Martyn Asked:
Can you confirm the price of item no 19 (inc p&p)?
We Replied:
Dear Martyn
Thank you for your question.
The price for this item is £8.99 and delivery will be £4.95.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Saturday 15th, October, 2016
Steve Asked:
How easy is it to replace the Valve Section Assembly? Are there any seals or special tools required?
We Replied:
Dear Steve
Thank you for your question.
Please see part 10:
https://www.gardensite.co.uk/aquatics/oase-pond-o-vac-4-spares.htm
This is a simple twist and pull process so no extra tools needed:
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Monday 18th, February, 2019
Ravi kumar Asked:
I have a Oase Pond O Vac 3 but it does not start manually or by remote. Can it be repaired? If I need replacement parts, are they available?
We Replied:
Dear Ravi
Thank you for your question.
Your best option is a replacement head unit:
https://www.gardensite.co.uk/aquatics/oase-replacement-pond-o-vac-3-motor.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Saturday 15th, June, 2019
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