Overall Rating 4.3 / 5 Based On 2 Reviews
Delivery 5 / 5
Quality 3 / 5
Price 3 / 5
Not as rigid as the name suggests
I've installed a few ponds over the years. Don't be fooled by the "toughline" name, the material is actually quite flexible. However carefully you try and install it (hole dug correctly, lined with damp sand, gradually filling the pond whilst ensuring the outside is packed correctly, etc.) it is virtually impossible to install this liner without it flexing / kinking in some areas, possibly weakening it, and making the edge inconsistent. It'll do (it's just for a "wild frog pond" at the end of the garden) but I wouldn't buy this brand again.
By Simon Prower.
29th, June, 2017.
Delivery 5 / 5
Quality 5 / 5
Price 5 / 5
Thank you for your excellent service
I just wanted to write to you to thank you for your excellent service. I considered a number of suppliers when I was looking to buy my pond but chose you based on the reviews on TrustPilot. I'm really pleased that I did. I ordered my pond from you but when it was delivered it was clear that it was too small. I contacted you to ask about an exchange and all your staff were excellent. In particular, Raylene was really helpful - she arranged to have the pond collected and explained how to make an additional payment through PayPal. The new pond arrived today and is great. The whole process was really straightforward. I wouldn't hesitate to recommend your company to other people
By Emma Clark.
23rd, October, 2014.