Important Covid-19 Update - Tuesday 13th April 2021
Delivery timeframes have been extended to up to:
- 35-week delivery time frame for standard Thermowood frames
- 35-week delivery timeframe for Oiled frames
- 35-week delivery timeframe for Painted frames
This is due to these greenhouses being made to order and crafting/delivery restrictions caused by Covid-19.
Fast Free Delivery within Mainland England and Wales.
Inclusive delivery and installation is limited to mainland England, Wales and Scotland up to a maximum of 15 miles further North of Glasgow.
Unfortunately, Swallow greenhouses cannot be delivered and installed to areas of Scotland above 15 miles North of Glasgow, Scottish Highlands, Offshore Islands and Isles, Northern Ireland, or the Republic of Ireland.
Delivery Period
Delivery will typically be made within 4 - 6 weeks due to this product being handmade. working days but may be extended during busy times of the year.
Bespoke Product Procedure
This product range is made to order on an order-by-order basis, therefore is exempt from our usual cancellation and returns policy. Any cancellations after your order has started production may not be able to be cancelled or may be subject to cancellation charges. Although a very rare occurrence, this does not affect any orders that arrive damaged or faulty, whereby our normal terms on receiving a faulty product will apply.
Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable. Goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.
A suitable, flat and level base must be prepared prior to the delivery and installation - please ensure that this is pre-prepared prio to the arrival of your greenhouse and the installation team.