Important Covid-19 Update - Monday 5th October 2020
Delivery timeframes have been extended to up to 22 - 24 weeks for aluminium frames and 30 weeks for powder-coated frames due to delays and carrier restrictions during Covid-19.
(this is a further increase from the original increase of 10 - 14 weeks for aluminium frames and 16 - 20 weeks for powder-coated frames which were set in place from Wednesday 15th July)
Fast Free Delivery within Mainland England and Wales Only.
Extra charges will apply to Scottish Highlands and Islands. In some cases we can even deliver outside the mainland e.g. Channel Isles and arrange the VAT element for you. In all instances please contact us today for a personalised quote.
Delivery will typically be made within 30 working days (bespoke coloured frames 30 - 40 days) but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date. For other products, a delivery date will be provided by email from the carrier, which will include a link to allow tracking online.
Bespoke Product Procedure
This product range is made to order on an order-by-order basis, therefore is exempt from our usual cancellation and returns policy. Any cancellations after your order has started production may not be able to be cancelled or may be subject to cancellation charges. Although a very rare occurrence, this does not affect any orders that arrive damaged or faulty, whereby our normal terms on receiving a faulty product will apply.
Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 15 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable. Goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.
Elite Greenhouse Information
Please Note: Some retailers offer non-genuine copies of Elite greenhouse frames or Elite frames along with non-genuine glazing, bases, powder coating, staging and accessories. When purchasing from GardenSite, you are buying 100% genuine and official Elite products including the frame, glazing and accessories. All painted frames are protectively wrapped; all bases are aluminium; all fittings are stainless steel and only high tensile bolts are used.