Borderstone Covid Delivery Update - 14th May 2021
All new orders/deliveries have been extended up to the below time frames:
- Birdbaths, Buddhas, Novelties & Pagodas: 2 - 3 Weeks
- Painted Novelties & Benches: 3 Weeks
- Patio Sets: 4 - 5 Weeks
- Wishing Wells: 3 - 4 Weeks
- Statues: 7 - 8 Weeks
Fast Free Delivery within Mainland England and Wales.
Delivery to Scotland is inclusive up to and including Glasgow and Edinburgh but not above. See full delivery options and exclusions further down on the product page. Scottish Highlands (highlands as deemed by the carrier) and Northern Ireland will incur a separate delivery charge.
Unfortunately, we cannot currently deliver to the Republic of Ireland.
All Borderstone products are made to order right here in the UK, on an order-by-order basis.
Delivery will typically be made within 10 - 15 working days but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date. For other products, a delivery date will be provided by email from the carrier, which will include a link to allow tracking online.
Any cancellation of an order after your item has been crafted may incur in cancellation charges.
Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location as a "curb-side delivery" service. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable and the goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.
Once the delivery has been unloaded from off the driver's van, the customer has 10 minutes in order to unwrap and check the delivery contents for any damages before signing for and accepting a successful delivery. Any damages should be reported to the driver within this time frame, as once the driver has left, any claims for damages may not be successful.