Martin Green Asked:
How much would it cost to deliver a Verona Canapy to Guernsey (GY9 3YE)?
We Replied:
Dear Martin
Thank you for your question.
Unfortunately, we cannot ship this product outside of mainland UK.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Zach Nicholson
Tuesday 28th, January, 2014
Karen Craig Asked:
What are the weight and dimensions?
We Replied:
Dear Karen
Thank you for your question.
The pack is 390cm (12ft 10ins) x 70cm (2ft 4ins) and weighs 180kg (397lbs).
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards,
Olivia Malpas.
Wednesday 30th, July, 2014
Bernie Asked:
Can the canopy be easily adjusted. Can I partially 'roll' it back if the sun goes in?
We Replied:
Dear Bernie
Thank you for your question.
The canopy can be adjusted to suit.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Luke Sinclair
Wednesday 04th, March, 2015
Helen wilkins Asked:
We are planning to buy this product and place it outside the patio doors on a slabs. How would you advise fixing to the ground?
We Replied:
Dear Helen
Thank you for your question.
You would probably be best to use a product such as: https://www.gardensite.co.uk/Garden_Structures/Forest_Fencefast_Easyfit_90105mm_Post_Base_Support.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Friday 13th, March, 2015
Kath Asked:
We are planning on buying this product to stand outside on a patio. How would you advise fixing to the ground? I have noticed this question has already been asked, your reply was to visit your own site would this be to purchase the fixings? We are planning to cement the posts in the ground then replace patio flags back around the base the product, would this be advisable for this product?
We Replied:
Dear Kath
Thank you for your question.
You do not need anything except for some cement. However, you can use spikes to go into the ground so you don't have to bury your posts too deep or even bolt down anchors. See: https://www.gardensite.co.uk/Landscaping/Fencing_Accessories/
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Thursday 23rd, April, 2015
Bernie Asked:
Can you arrange for the canopy to be erected on delivery ?
We Replied:
Dear Bernie
Thank you for your question.
Unfortunately we are unable to offer installation on this item. We suggest you contact a local handyman to erect it for you.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Friday 26th, February, 2016
Mark Asked:
How do we clean this canopy?
We Replied:
Dear Mark
Thank you for your question.
This is a simple procedure, the manufacturers suggest using just soapy water and a sponge.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Saturday 27th, February, 2016
Ray Asked:
What is the recommended depth for posts cemented into ground?
We Replied:
Dear Ray
Thank you for your question.
We suggest approximately 12 inches.
Alternatively, fence post spikes will avoid the need for the posts to go into the ground. Please follow this link to our fencing accessories page:
https://www.gardensite.co.uk/Landscaping/Fencing_Accessories/
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Thursday 03rd, March, 2016
Linda Lloyd Asked:
Could I secure the pergola directly onto a decking?
We Replied:
Dear Linda
Thank you for your question.
If you were to use the decking supports shown on the following link they can be bolted directly onto the decking:
https://www.gardensite.co.uk/Landscaping/Forest_EasyFit_Fencebase_90105mm.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Tuesday 26th, April, 2016
sandy Asked:
Can you make the canopy a bit smaller?
We Replied:
Dear Sandy
Thank you for your question.
Unfortunately this item cannot be adjusted.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 19th, May, 2016
scott Asked:
How deep do we need to dig so that we can concrete in this canopy while leaving enough head height?
We Replied:
Dear Scott
Thank you for your question.
If you are thinking of concreting the posts, we would recommend burying 12ins (1ft) into the ground which will give you a total height above ground of 6ft 9ins. If you wish to 'rubble the hole' you can bury the posts by 15ins giving you a total height of 6ft 6ins. This would involve inputting stones and grinding them down to fix the posts in place.
Should you wish to have the full height of the 7ft 9ins posts, you can use a post spike which you attach to the bottom of the post and then insert the spike into the ground, which can be concreted in place. Instead of a post spike, if you are putting the canopy onto patio slabs, you can use a bolt down. Please follow these links to the appropriate post spikes, one can be inserted directly into the ground and the other can be concreted into the ground.;
https://www.gardensite.co.uk/Landscaping/Forest_EasyFit_Fencefast_750x90mm.htm
https://www.gardensite.co.uk/Landscaping/Forest_Fencefast_EasyFit_Concrete_In_90mm.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 11th, August, 2016
Vicki Asked:
Why does does this canopy need cementing into the ground?
We Replied:
Dear Vicki
Thank you for your question.
This canopy is freestanding and is quite heavy so doesn't need fixing to the ground in all cases. It really depends on where you plan on installing it to protect it from moving around in any high winds when the canopy is open. If you plan on installing it near a wall of your property then this should provide enough protection from the wind, however if it's being placed in an open area such as in the middle of a garden then we would advise anchoring it down, either using post spikes which act as feet to anchor into the ground, or slightly embedding the legs into the ground and cementing them in.
We hope this information helps.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren.
Sunday 23rd, April, 2017
David Asked:
Is the canopy 100% waterproof or just water resistant?
We Replied:
Dear David
Thank you for your question.
The canopy is showerproof so it is just water resistant and not waterproof.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 27th, July, 2017
Dawn Vale Asked:
How are the tracks prevented from seizing up or rusting during the winter months? Do they come with any kind of cover?
We Replied:
Dear Dawn
Thank you for your question.
The metal tracks are powder coated so shouldn't rust or seize up. They do not come with a cover.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Monday 14th, August, 2017
Clare Fisher Asked:
Can you supply the canopy in a colour other than taupe?
We Replied:
Dear Clare
Thank you for your question.
Unfortunately, we can only source this item with a taupe coloured canopy as standard.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Andy
Saturday 19th, August, 2017
Jane Asked:
How long is the Verona Canopy guarantee?
We Replied:
Dear Jane
Thank you for your question.
There is a 10 year guarantee against rot for this canopy.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Saturday 08th, September, 2018
Claire Asked:
Does this canopy provide UV protection?
We Replied:
Dear Claire
Thank you for your question.
I can confirm that the canopy is UV protected.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Wednesday 29th, May, 2019
Shaun Draper Asked:
Is the canopy easily opened and closed?
We Replied:
Dear Shaun
Thank you for your question.
Yes, the canopy can be opened and closed easily with the integrated pulley system.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Gaby
Sunday 18th, April, 2021
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