Oase Filtoclear UVC Ballast Assembly

On the Oase 6000, should there be a seal between the Ballast Assembly and the main body of the filter?

Dear Noel Thank you for your question. There isn't one between the ballast assembly and the main body but there should be one on the quartz to protect the ballast's electrical parts. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Andy Hobson

I think my Filtoclear6000 Ballast Unit has failed. Is there anyway of testing it? Can I check the voltage on the terminals? What should it be?

Dear Steve Thank you for your question. The only way of testing this unit is to try a new bulb and check the viewing window, if this fails a new ballast will be needed. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

With the new ballast assembly, does the small plastic screw receiver (receiving the two top screws on a 11000 model) come with it as well. In reality, all I want is that plastic receiver, could it be bought separately?

Dear Gareth Thank you for your question. The ballast assemblies do not come with the fitting you require, this can only be brought as part of the spare part kit screws/bolts (34580) number 10 on our Oase Filtoclear spares listing: https://www.gardensite.co.uk/Aquatics/OASE_Spares/ Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

I need a new ballast for the Filtoclear 3000. The quartz is okay but needs a new seal, does this come with the ballast?

Dear Toby, Thank you for your question. The ballast does not come with the seal ring for the quartz, the seal can be found on our filtoclear spares listing: https://www.gardensite.co.uk/Aquatics/Oase_Pond_Filter_Spares/ Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind Regards Paul

Is there a viewing window to see the light in all Oase pond filters?

Dear James Thank you for your question. There is a viewing window located in the bottom right hand side of the ballast. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

The UV in my Filtoclear 6000 has stopped working, I have my Oase book and the Filtoclear uvc/230v/50hz ID no. is 24925. Is this the same part as you call the ballast?

Dear Keith Thank you for your question. This part will fit the 6000 filtoclear. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

I require a Oase Replacement Electrical Power Unit for the Bitron 36C UVC Unit. Can you advise the cost of the unit as well as the delivery cost to the Isle of Man? Does the unit come with the "O" Ring to seal the unit to the housing?

Dear Guy Thank you for your question. If you follow the link, the Ballast for the Bitron 36c is part number 12 and the O ring is part 11: https://www.gardensite.co.uk/Aquatics/Oase_Bitron_36C55C_Spares.htm Postage to the Isle of Man is an extra £15. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

I have removed the complete unit from the top of the main filter and separated the electrical part from its rectangular plastic cover only to find it is moist inside, which could explain why my lamps keep failing. Problem is I don't know how the moisture is getting in. Do you have any other images of this item so that I can see if it is what I need?

Dear Stewart Thank you for your question. This is the only image we have of the unit. it will fit all Filtoclears from the 300 up to the 15000. If the ballast is wet inside it sounds as if the quartz glass has failed. For a replacement, please follow this link: https://www.gardensite.co.uk/Aquatics/Oase_FiltoClear_Quartz.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

I am just about to order a new ballast for my 15 year old Oase Filto 6000 and wonder if I can use my existing cable which travels under concrete paths and through walls? Does the ballast come apart (if so how) so I can just re-wire my existing cable?

Dear Bill Thank you for your question. You can't open this sealed unit to re-wire it but you can join the cable using a connector. Please follow this link: https://www.gardensite.co.uk/Aquatics/Lotus_Waterproof_Cable_Connector.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Will this fit my Filtoclear 11000? Also, I cannot see if my bulb is working or not. I can't find the viewing window, should I be able to see the light through the clear outlet and inlet connections?

Dear Ray Thank you for your question. Yes, this will fit the 11000, and you should be able to see the light glow in the dark. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

I have replaced my uvc lamp bulb and it failed immediately, as soon as i placed it in the ballast. It also tripped the electric. Do i need to replace the ballast (part 14360) or could the fault lie with the seal of the lamp connection?

Dear Paul Thank you for your question. It would appear the ballast is faulty and needs replacing. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton