Important Covid-19 Update - Wednesday 23rd September 2020
Delivery timeframes have been extended to up to 6 - 10 weeks due to carrier restrictions during Covid-19 and excessive demand.
BioHort UK Delivery
All BioHort products are imported into the UK directly from the BioHort factory in Austria on a per order basis, bespoke to your selected options (ie colour finish, optional accessories). Typically, delivery will be made to you within 15 - 20 working days but may be extended during busy times of the year or delays out of our control such as delays at customs or ports. Once your order has arrived in the UK, a delivery date will be provided by email or phone from the carrier.
Delivery to mainland England, Wales and Scotland is inclusive up to and including Glasgow and Edinburgh but not above. All IV; KW; PA; PH; KY; AB; DD and most of FK postcodes along with Highlands and Islands will incur a separate delivery charge. In some cases we can even deliver outside the mainland e.g. Channel Isles and arrange the VAT element for you. In all instances please contact us today for a personalised quote.
This product range is imported and delivered on a per order basis, bespoke to your selected options (ie colour finish, optional accessories), meaning that if you decide to cancel the order after the item has been imported or despatched, cancellation and return delivery charges may apply.
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. The driver(s), due to health and safety regulations are not obliged to carry these items inside your home or through to a back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable and the goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions, the driver will split the package to assist with the manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.