Important Covid-19 Update - Monday 18th May 2020
Delivery timeframes have been extended to up to a 12-week delivery and installation time frame due to carrier restrictions during Covid-19 and excessive demand.
Fast Free Delivery within Mainland England and Wales.
Inclusive delivery and installation is limited to UK Mainland excluding areas 15 miles further North of Glasgow. Areas further than this and Offshore Islands would require a custom quote. Please Contact Us here if this is the case.
A suitable, flat and level base must be prepared prior to the delivery and installation.
Delivery will typically be made within 4 - 6 weeks due to this product being handmade. working days but may be extended during busy times of the year.
Bespoke Product Procedure
This product range is made to order on an order-by-order basis, therefore is exempt from our usual cancellation and returns policy. Any cancellations after your order has started production may not be able to be cancelled or may be subject to cancellation charges. Although a very rare occurrence, this does not affect any orders that arrive damaged or faulty, whereby our normal terms on receiving a faulty product will apply.
Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable. Goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.