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Overall Rating 4.6 / 5 Based On 52 Reviews
Delivery 5 / 5
Quality 5 / 5
Price 5 / 5
Dorset Arbour Good Stuff!
Dorset Arbour proved the right choice. It was quite easy to put together though two people required. Pre drilled holes would have been helpful. Very sturdy and looks good. It made a great Christmas present!
By Graham.
13th, December, 2018.
Delivery 5 / 5
Quality 5 / 5
Price 5 / 5
Excellent quality & price
Arbour arrived within the time specified, no damage on opening all the packages and was very easy to erect, even on my own. The enclosed instructions were easy to follow, there were no pre drilled holes as specified, however, this did not cause any problems. Would highly recommend this product.
By Mike Dutton.
14th, August, 2018.
Delivery 5 / 5
Quality 4 / 5
Price 5 / 5
A very good purchase. I fully recommend it.
An excellent arbour, I had no problems in putting it together although a little common sense helps. The quality of the wood was very acceptable, delivered with no damage and well packed. I agree that the coloured version of instructions certainly made the job easier but should not create too many problems for the average person. All in all a very good arbour which I recommend without question
By Barry Williams.
20th, July, 2018.
Delivery 4 / 5
Quality 4 / 5
Price 5 / 5
Just what we were looking for
Overall we are very pleased with this arbour, we had a long search and this was not only the cheapest design, it was the one that ticked all our boxes. As others have said, some panels are not made from AAA quality timber. Knots in the centre of a structural timber tend to break rather easily and there were a few knots! However we were able to simply screw on a small batten to the back of one particular frame affected where it could not be seen and all is fine. The arbour is just they right size for two and the high side walls mean you are sheltered from chill winds early & late on the year. Just what we were looking for. Overall very pleased with it - and the low price is a bonus!
By FrankJB.
19th, June, 2018.
Delivery 5 / 5
Quality 4 / 5
Price 4 / 5
Lovely Sturdy Feature for the Garden
This is a great sturdy arbour for the garden. Its look nice and is built solidly. The instructions that came with it were a bit confusing but I downloaded the colour PDF which helped with the pics. The delivery was fast and it came with a few rough edges and a faulty screw but this is minor. Will seat two people easily. Overall I would strongly recommend.
By Angus Ryan.
07th, September, 2017.
Delivery 4 / 5
Quality 4 / 5
Price 5 / 5
Dorset arbour
Delivery on time and not damaged. Holes not pre-drilled but just slowed down the construction process a bit. Some batons supporting the seating area had to be removed and re-sited as they were not in the correct position. Luckily my husband was using your service as a quick way of making an arbour, rather than starting from scratch, because he needed a lot of skill to construct it.
By Jenny Emerson.
14th, August, 2017.
Price 5 / 5
Quality 5 / 5
Delivery 2 / 5
Dorset Garden Arbour
Probably a bit too early for me to review 100% but took delivery of the first consignment, upon inspection, 2 of the 3 packages were damaged, once opened up, quite extensive damage such that I had to arrange a return and complete replacement. Have to say that Susie in your customer service was most helpful and prompt with her actions - a pleasure to deal with in such circumstances! New delivery arrived within a few days and started to assemble, looks a decent quality, heavy when assembled and sturdy enough for our garden. Some slight confusion surrounding the wording in the assembly manual on pre-drilled holes (you need to complete all of these yourselves) the only other thing I would add is that the various panels seemed damp/wet and when trying to assemble the swollen wood meant they didn't necessarily all align as accurate as I would have liked but dried out in couple fo days and no major problems as a result! All in all look goods, value for money with offer and would recommend and buy again from your store (albeit this was shipped direct from the manufacturer).
By Andy .
04th, August, 2017.
Delivery 5 / 5
Quality 5 / 5
Price 5 / 5
AMAZING ARBOUR. £ for £ THE BEST AVAILABLE
Thank you so much for a wonderful buying experience, great aftersales service and fantastic value for money. If you are thinking about a Dorset Arbour then I can tell you can buy this product with great confidence. If you take your time to read the instructions, plan the job out and read the instructions again you will make a lovely job of putting it together and finished job will be very good. I like the way the product is designed. I like how easy it is to put up. I like that you get all the aftersales support that you need. A great product and a great company to deal with. All we need now is the sun!
By David Anderson.
26th, July, 2017.
Delivery 3 / 5
Quality 4 / 5
Price 5 / 5
Good product
Was advised delivery date so stayed in.. it didn't turn up and could not get hold of Tuffnells. Advised it would arrive the next day and it did. The arbour took my husband just over an hour to put together, there were no pre drilled holes(as stated in the instructions) and there was one piece of broken wood however as everything was unpacked, we saw no point in making a fuss so hubby screwed the broken piece of wood and carried on with the build. We also purchased the cushion which had not arrived so called customer services who were very helpful, apologised and sent one the same day. The arbour looks lovely and I'm pleased with how much we paid as looking on line the prices vary greatly.
By Vicki .
21st, July, 2017.
Delivery 5 / 5
Quality 5 / 5
Price 5 / 5
Dorset Arbour
Received on time,price was right.Really happy with the whole experience.
By Graham Howard.
27th, June, 2017.
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