Overall Rating 3.7 / 5 Based On 2 Reviews
Delivery 1 / 5
Quality 5 / 5
Price 4 / 5
Score: David 5 - Service 1
It took three months and several reminders before I received my statue, which is unacceptable service and made me think I had lost my money! An explanation and being kept informed would have improved matters. When it finally arrived it proved to be good quality and will take pride of place in my garden.
We Replied:Good Day Roger Clarke, Thank you for your review and I am very sorry to hear you had no updates, normally communication about delivery is only when the delivery is due, lead times have been extended and changed and it has been difficult to keep on top of all enquiries from our customer chasing orders, I can see the order has now been cancelled on our system and has been refunded in full. More informaiton The home and garden industry has seen a sudden surge in demand since lockdown and where a vast majority of the UK has been ordering online. Further information on our challenges through Covid 19 can be found here https://www.gardensite.co.uk/blog/reviews/gardensite-review-our-challenges-through-covid-19-and-what-our-customers-should-know Kind Regards David Coton / Partner
Delivery 4 / 5
Quality 4 / 5
Price 4 / 5
Really pleased with this statue
I really like classical statues and this one was not a disappointment, buying more of the same soon.