Sharon Middleton Asked:
We have a Hozelock Cyprio EasyClear 3000/4500. I have mistakenly washed the foam filter, biomedia and stones in tap water (I didn't read the instructions) and our pond is now green and fish are not well. What should I replace / add to it to make it well again?
We Replied:
Dear Sharon
Thank you for your question.
We would recommend the use of Evolution Aqua Pure Pond to add some bacteria to the filter. Please follow this link:
https://www.gardensite.co.uk/Aquatics/Evolution_Aqua_Pond_Treatments/
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Saturday 09th, July, 2016
Ian Forster Asked:
I have accidentally cut through the cable to my easy clear filter. Is there anything I can do or does it render the filter useless.
We Replied:
Dear Ian
Thank you for your question.
We suggest you use a Oase waterproof connector, please follow this link:
https://www.gardensite.co.uk/Aquatics/Oase_Waterproof_Cable_Connector.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Friday 26th, August, 2016
Dave Flynn Asked:
I've lost the rubber bottom on my impeller. Will I have to by a whole impeller? If so, do you stock them?
We Replied:
Dear Dave
Thank you for your question.
Please see the first choice on the link below. This will be the complete impeller as the rubber parts do not come as a spare:
https://www.gardensite.co.uk/Aquatics/Hozelock_EasyClear_Impellers.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Saturday 01st, October, 2016
Dave Crow Asked:
I have a Hozelock EasyClear 6000 that is about four years old. It would appear that the pump motor has a water ingress as it keeps shorting out. Can I just replace the motor or is it better to replace the whole item?.
We Replied:
Dear Dave
Thank you for your question.
Unfortunately the motor is not available as a spare. You will have to buy a new EasyClear.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Monday 06th, March, 2017
Mr Ronald Howell Asked:
Every time I turn off my EasyClear 3000 pond pump to clean the filters, the pump does not start. Do you know what the cause might be?
We Replied:
Dear Ronald
Thank you for your question.
There could be a fault with the impeller, ether a blockage or some debris causing the issue. We would recommend stripping the pump down and cleaning the motor and impeller.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Sunday 12th, March, 2017
Robert Garrard Asked:
We have two EasyClear 9000s that need new quartz sleeves, are there two kinds?
We Replied:
Dear Robert
Thank you for your question.
Please follow this link:
https://www.gardensite.co.uk/aquatics/hozelock-bioforce-replacement-quartz-tubes.htm
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Thursday 17th, August, 2017
michael greenwood Asked:
i have a Hozelock 3000 and water is finding its way into the UV bulb area and tripping the main fuse box, how can I resolve this problem?
We Replied:
Dear Michael
Thank you for your question.
This is generally a chip or crack in the quartz tube or the seal on the quartz and will need to be replaced.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Thursday 14th, September, 2017
John Ryder Asked:
Can the socket that holds the halogen lamp bulb be replaced?
We Replied:
Dear John
Thank you for your question.
You are unable to replace the lamp holders in the filters as they are not available as a spare, a complete new unit would be required.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Thursday 10th, May, 2018
Malcolm Kilner Asked:
My Easyclear 6000 stopped working and has been replaced by Hozelock under guarantee. Can I add the bag of biomedia from my old pump to the new Easyclear 6000 so that two bags are in the pump?
We Replied:
Dear Malcolm
Thank you for your question.
Yes you can, providing there is space.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Dan Everton
Wednesday 16th, May, 2018
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