Blagdon Affinity Half Moon Mocha Weave and Black Aluminium

How much water does this Blagdon Affinity pond hold?

Dear Rob Thank you for your question. The pond holds 336 litres (74 gallons). Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

I have my Affinity pond in the conservatory. Should I continue to feed my goldfish and koi as the temperature drops. If so, at what temperature?

Dear Chris Thank you for your question. If the temperature dips below 10 degrees you should only feed them wheatgerm food once every 2-3 days. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Is this just for indoor use e.g. conservatory or would it be ok on a patio?

Hi Carol Thank you for your question. These can be used outside but will require an ice prevention device in winter: https://www.gardensite.co.uk/Aquatics/Pond_Ice_Prevention/ Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

What do I require for protection against ice in the winter?

Dear Simon Thank you for your question. Please follow this link to the appropriate product: https://www.gardensite.co.uk/Aquatics/Blagdon_Affinity_Ice_Vent_Pond_Heater.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

What are the dimensions of this product in inches? How much is it to ship to Cromwell, Connecticut, USA?

Dear Sir / Madam Thank you for your question. We are sorry to say we are unable to ship this item to the U.S. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Is this big enough for five 6-10in koi?

Dear Andrew Thank you for your question. We would not recommend keeping this size koi in these ponds, only goldfish and other smaller fish such as sarasa comets and shubunkins. Smaller koi would be ok but would have to be transferred when they outgrow the pond. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

Does this product include a starter kit for the water such as conditioner or green water treatment as other products claim to have?

Dear KGM Thank you for your question. Unfortunately this Pool does not come with the filter start. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Can you give dimensions in inches please?

Dear Bob Thank you for your question. Affinity Half Moon dimensions are approximately Height: 24ins Width: 41ins Depth: 29ins Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Lauren Bilboe

Is the waterfall attachment included with the product?

Dear Roy Thanks for your question. The waterfall is included with this product. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Do you deliver to Dublin, Ireland and at what cost?

Dear John Thank you for your question. There would be an extra charge of £15 to deliver this item to that location. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

How deep is this pond?

Dear Rose, Thank you for your question. The dimensions are approximately: Height: 61cm (24ins) Width: 103cm (41ins) Depth (from front to back): 73cm (29ins) Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind Regards Zach Nicholson

Does this include the fountain as well as the waterfall? If so, can they be run together? How many sockets are required including the ice breaker?

Dear Sarah, Thank you for your question. This comes with the waterfall shown in the picture and the fountain on the pump. We would suggest that only one of the features is run at any one time. There will be 3 plugs. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind Regards Dan Everton

There is no plug fitted on the pump or the light. Is this right and if so why?

Dear Roy, Thank you for your question. This is correct as it is against E.U regulations to sell pond equipment with a fitted or moulded plug, Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind Regards Dan Everton

How long is the guarantee on these ponds, and can they be plugged into an extension lead, or should it be wired into a consumer unit.

Dear Dave Thank you for your question. The Guarantee on this item is 3 years, we would suggest using a junction box or outdoor socket in conjunction with this item. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

I am looking at your Affinity Half Moon pond as I need to rehouse my 3 turtles who are quickly outgrowing their standard 4ft tank. Could you tell me the approximate weight of an empty constructed tank as I need to ensure my floor will hold the weight?

Dear Sir / Madam Thank you for your question. The empty weight of this pool is 19KG.(42lbs). Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

How many electric sockets are needed at any one time and what is the length of the cables?

Dear John Thank you for your question. You would require two electrical outlets and the item comes with 10m of cable to power the pump Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Connor Fisher

Is there a specific type of plug I need to use the filter/pump? I do have an external double waterproof socket, I just need to know what type of plugs are needed.

Dear Graeme Thank you for your question. A standard 3 amp plug can be used on this unit. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Do you stock Affinity Half Moon ponds in store for collection?

Dear Ashley Thank you for your question. These can be collected from our Sutton Coldfeild branch, we would suggest calling the day before you come to check stock levels as they can change day by day. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Are the pump and filter strong enough to keep the water clear?

Dear Colin Thank you for your question. You can be assured that the filter is strong enough for the pond. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Is it a UK three pin plug that is used for the water pump/filter?

Dear Jessica Thank you for your question. It can be wired directly into a junction box or a 3 pin plug can be fitted. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

What are the running costs of the pump and lights?

Dear Paul Thank you for your question. Around £15.00 as as the pump uses around 15w. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Thanks for the answer regarding running costs, is £15 per month or year? Also does the pump need to run 24/7?

Dear Paul Thank you for your question. This is £15 per year and to work efficiently the pump should be left on 24/7. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Is there a cover available to stop leaves etc falling into the pond?

Dear Kathy Thank you for your question. There is no specific cover for this pool but a net could be cut to size if desired. Please follow this link: https://www.gardensite.co.uk/Aquatics/Pond_Cover_Netting/ Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

We really love our new Affinity Half Moon pond which was installed about a month ago. However, the water has already started to go a bit green. Am I right in thinking this pond had the UV clarifier with it? If so, why has it gone green so quickly, are we doing something wrong?

Dear Linda Thank you for your question. There is no need to be concerned, the green water is caused by an algae bloom. This is not unusual when setting up a new pool as it's caused by nutrients in the water that is added. These will dissipate over time and the water will become clear. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

How do I pot the plants? Do I need to buy compost then put the plants in?

Dear Angela Thank you for your question. You would need aquatic compost for these baskets please see the link below: https://www.gardensite.co.uk/aquatics/velda-10l-aquatic-plant-soil.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

We have had one of these for two years, how do you maintain clear water?

Dear Helena Thank you for your question. If you have brown coloured water then you would need to change 20% of the water every two weeks if you have fish (monthly if there are no fish). Also clean or replace the foams in your Blagdon All In One Filter Pump. If you have green coloured water then you would need to replace your ultra violet light as they only last about nine months. You can also use some algae treatments for green water. Here are some links for algae treatments, ultra violet light and replacement foams: https://www.gardensite.co.uk/aquatics/blagdon-green-away-pond-treatment.htm https://www.gardensite.co.uk/aquatics/blagdon-affinity-allinone-5w-uv-clarifier.htm https://www.gardensite.co.uk/aquatics/blagdon-affinity-inpond-all-in-one-foam-filter-pads.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Jack Moore

Can you buy replacement liners to replace one ripped by a heron? If so, how much?

Dear David Thank you for your question. Please follow this link: https://www.gardensite.co.uk/aquatics/blagdon-affinity-replacement-liners.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton