Let Us Deliver - Delivering Through Covid-19 - GardenSite.co.uk
WE'RE STILL ACTIVELY DELIVERING MOST PRODUCTS. SEE LIVE UPDATES ON DELIVERY TIMEFRAMES >

The outbreak of Covid-19 is currently affecting businesses across the UK and the world, as well as the upcoming Christmas holiday period, especially when it concerns products, stock and deliveries. However, we'd like to give you peace of mind that we're still able to offer delivery on the majority of our product range, straight to your door, helping you to carry on enjoying your garden, the fresh air and the great outdoors through these desperate and possibly self-isolating times.

Product & Delivery Live Updates

Although our own dispatch centre is currently operational and experiencing no delays with dispatching and deliveries through Royal Mail or ParcelForce, some products offered by us which are dispatched directly from the manufacturer may be affected.

We advise all our customers to check the list below of affected suppliers/brands or see the delivery information tab on specific product pages for up to date delivery information that may affect your order. If the supplier that concerns you is not listed here you can presume the lead times and delivery information on that individual product page is correct. If you are looking to place an order with us that is needed in time for Christmas, please see our Christmas section below. 

Last Updated: Monday 5th April 2021, 17:05pm

Affected Suppliers / Recent Notifications

These are our suppliers, brands or ranges currently affected by issues that may affect your order or delivery time frame.

Please also note that the bank holidays may affect these time frames further with the shut down of crafters and delivery carriers over these periods, unfortunately, this is out of our control.

Access Greenhouses - All deliveries are extended up to a 8-week delivery timeframe for aluminium framed models and up to 12 weeks for powder coated frame models.

Asgard Sheds - All deliveries are extended UP TO an 18-week time frame, up from our standard 15 - 20 working day time frame.

Biohort Sheds - All new deliveries and purchases have been postponed until further notice.

Borderstone - All deliveries are extended UP TO a 10 - 15 working day time frame, up from our standard 5 - 10 working day time frame.

Burbage Fencing & Gates - All deliveries on metal/wooden fencing and gates by Burbage have been extended UP TO a 12 week time frame.

Buschbeck BBQ's - All deliveries are extended UP TO a 10 - 15 working day time frame, up from our standard 4 - 5 working day time frame.

Charles Taylor - All deliveries are extended UP TO a 12-week time frame.

Deco Pak - All deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to supply a delivery time frame or delivery date at this time.

Dinova Stone Ornaments- All deliveries have been suspended and products temporarily removed from sale.

Dorset Log Stores - All deliveries are extended UP TO a 3 - 4 week delivery time frame, except for wheelie bin stores which are extended UP TO a 6 - 8 week delivery time frame.

Eden Greenhouses - All deliveries are extended UP TO a 25-week time frame.

Elite Greenhouses - All deliveries are extended UP TO 22 - 24 weeks on greenhouses with aluminium frames and UP TO 30 weeks on greenhouses with powder-coated frames.

Enigma - All deliveries are extended UP TO a 25 - 30 working day time frame, up from our standard 7 - 10 working day time frame.

Evika - All deliveries have been suspended and products removed from sale.

Falcon Sheds - All deliveries are extended UP TO a 20 working day time frame.

Forest Sheds, Fencing, Arches & Arbours - All deliveries are extended UP TO a  25 - 40 working day time frame.

Forest Greenhouses, Log Cabins & Summerhouses - All deliveries are extended UP TO a 12 - 14 week delivery timeframe.

GablemereAll deliveries are extended UP TO a 10 working day time frame.

Garden Village - All deliveries have been temporarily suspended and all products turned off for sale.

Gordon Low - All deliveries are extended UP TO a 20 working day time frame.

Grosfillex - All deliveries are extended UP TO a 6 - 8 week delivery timeframe.

Haddonstone - All deliveries are extended UP TO a 30 - 40 working day time frame, up from our standard 20 - 30 working day time frame.

Halls Greenhouses - All deliveries are extended UP TO a 25-week time frame.

Halls Greenhouse Accessories - All deliveries of accessories only are extended UP TO a 3-week time frame.

Juliana Greenhouses - All deliveries are extended UP TO a 25-week time frame.

KelKay Aggregates - All deliveries are extended UP TO a 30 working day time frame, up from our standard 5 - 7 working day time frame.

KelKay Water Features (Easy Fountain) - All deliveries are extended UP TO a 30 working day time frame, up from our standard 5 - 7 working day time frame.

Kingston Carports - All deliveries are extended UP TO a 20 working day time frame.

La Hacienda - All deliveries have been temporarily suspended and products turned off from sale.

Lifetime Sheds - All deliveries are extended UP TO a 20 working day time frame.

Live Fish - We have had to temporarily disable the sale of live fish due to courier restrictions.

Lotus Sheds - All deliveries are extended UP TO a 20 working day time frame.

Lugarde - All deliveries are extended UP TO a 16 - 18 week time frame, up from our standard 28 working day time frame.

Melmar Stone Ornaments- All deliveries have been suspended and products temporarily removed from sale.

M&M Timber (Gazebos) - All deliveries have been extended up to a 6 - 12-week delivery timeframe.

Outback BBQ's - All deliveries have been temporarily suspended and products turned off from sale.

Palram - All deliveries have been extended up to 5 - 10 working days.

Palmako - All deliveries have been extended up to 16 - 20 weeks.

Pantheon Structures - All deliveries are extended UP TO a 20 working day time frame.

Power Sheds - All deliveries are extended UP TO a 30 - 40 working day time frame, up from our standard 10 - 15 working day time frame.

Plum - All deliveries have been temporarily suspended and products turned off from sale.

Rubbermaid Sheds - All deliveries are extended UP TO a 20 working day time frame.

Sapphire Sheds - All deliveries are extended UP TO a 20 working day time frame.

Shire - Log cabins and summerhouse deliveries are extended UP TO an 18-week time frame. Installation services on Shire sheds and garden structures have temporarily been suspended.

Swallow Greenhouses - Delivery timeframes have been extended to up to a 25-week delivery timeframe for Thermowood and Oiled frames, and up to a 30-week delivery timeframe for painted colour options

Suncast - All deliveries are extended UP TO a 30 - 40 working day delivery time frame.

Tibshelf Staging - All deliveries have been temporarily suspended and products turned off from sale.

Trimetals Sheds - All deliveries are extended UP TO a 18-20 week delivery and installation time frame.

VegTrug - All deliveries have been temporarily suspended and products turned off from sale.

Vitavia Greenhouses - All deliveries are extended UP TO a 12 - 16 week time frame, up from our standard 20 working day time frame.

Witchgrass - All deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to supply a delivery time frame or delivery date at this time.

YardMaster - All deliveries are extended UP TO a 6 - 8 week time frame, up from the usual 7 - 14 working days.

Zest - All deliveries are extended UP TO a 25 working day time frame and gazebos extended UP TO 35 working days.

Contacting Us & Phone Lines

We are experiencing an extremely high level of calls during this time and are doing our best to keep our phone lines open and staffed during the majority of the day (10am - 4pm). However, our phone line system will automatically close if we have a high-level queue time as we do not wish for our customers to be stuck on hold for long periods of time.

RECOMMENDED CONTACT METHOD - In all instances we recommend customers to contact us via email at [email protected]
-  Please ensure to include all relevant details in your email, including your order number and delivery address.

Please rest assured that we are doing our best to deal with existing orders and deliveries in the system and respond to emails, Q&A's and to return calls, but please note that sometimes we have to speak to third party manufacturers, suppliers or carriers in order to provide a response for you, and these third parties are also experiencing longer delays during this time. We thank you for your patience during this extended contact period.

Christmas Deliveries

We understand that many customers are hoping that their purchase(s) arrive before Christmas, to gift or surprise a friend or family member. Unfortunately, we cannot guarantee delivery before Christmas for any range, supplier or brand where the delivery lead time is near or exceeds the time between your order date the Christmas holiday period.

Please also be aware that many suppliers, delivery carriers and production warehouses close down over the Christmas period (all suppliers differ), which may result in no deliveries and/or product crafting being completed during the second half of December and up until after the new year. This is unfortunately out of our control, but a common occurrence during the holiday season.

We ask that if you're purchasing a product from us as an important gift or present for Christmas, please refer to the stated deliver timeframes on the product page and order as soon as possible, or if the delivery an item in time for Christmas is vital, please contact us first to ensure that delivery can be completed in time.

Safety Is Our Priority

We have a robust process to look after your well-being during delivery and installation. Our drivers' vans are equipped with hand sanitiser where possible and anti-bacterial wipes, so we're maintaining the highest levels of cleanliness. Drivers are also following NHS advice to wash their hands regularly and taking extra measures to keep a safe distance between themselves and the customer when making deliveries or coming into close contact.

Some suppliers or delivery partners will require additional information / instructions prior to delivery, such as a safe place to deliver an item to, rather than handing it straight to you at the door. Any information concerning your nominated safe place can be added to the comments box during checkout, we will pass these details to the designated courier/delivery team who will then do their best to leave the goods in the nominated safe place. Also, please note that many couriers are temporarily by-passing the need for a signature upon delivery, this helps to limit the contact made between customers and drivers but means that we will not have signed proof of delivery and tracking data may be limited.

We're Still Insistent On Great Customer Care

The majority of our GardenSite employees will be working from home during the Covid-19 outbreak to help prevent the spread of the virus in our offices, however, you will see no change to the level of service that we're providing.  All contact details remain the same and calls and emails will be appropriately routed to employees who will assist you in the normal manner.

However, please understand that some areas of the business, including suppliers, manufacturers, and third-party delivery partners, may be experiencing a shortage of staff and / or increased pressure, so our response time may be slightly longer than our usual 24-hours.

A Business You Can Trust

At GardenSite, we realise that these are unprecedented times for everyone in the UK and the rest of the world, so we're doing our upmost to support both our staff and our customers. People help people, it’s important to protect people, independent businesses and the real people behind them. We're here to help and we would like to reassure you that for us, it’s business as normal. We've been around online since 1999 and bricks and mortar since the 1950s, we're not a 'fly-by night' online seller, we're independent and we're here to stay, whatever the weather and whatever the current state of affairs.

Keeping Stock Replenished

The majority of our products are still in stock and available for delivery, with no threat concerning low stock volumes or detrimental issues affecting supply. To ensure they stay that way, we're closely monitoring warehousing and stock levels, but if a specific item is of importance to you, we encourage you to check stocks before placing your order with us.

Unfortunately, like all retailers, a small percentage of our products are imported from overseas. These items may experience delays, most notably replacement greenhouse glass which has been in high demand since the severe storms earlier in the year and is now out of stock.

However, we are doing our best to keep our product pages and stock indicators up to date as much as we can. We are working hard with our suppliers to make sure you can continue to get the products you want when you want them.

Thank You

As a family-run, independent business, we would like to say thank you to all customers and to our staff alike who serve you and continue to do so through these trying times.

Further Reading

The Power of Gardening During Self-Isolating - A handy blog by our senior partner Robert Hall about how gardening can help you overcome self-isolation.

Official Government Coronavirus News & Advice - The official government advice section for everything about the Coronavirus from cases in the UK, information about self-isolating and advice for employees and employers.

NHS Advice for Coronavirus - The official web page for NHS and the effects of Coronavirus.

World Health Organisation - Official WHO documentation and videos on how to protect yourself during an outbreak.

Parcelforce Live Updates - An update page from Parcelforce showing live service updates.

Parcelforce Covid-19 Updates - An update page from Parcelforce and the measures it has taken to keep deliveries moving.

Royal Mail Updates - An update page from RoyalMail and the measures they are taking to keep deliveries moving.