The outbreak of Covid-19 is currently affecting businesses across the UK and the world, especially when it comes down to products, stock and deliveries. However, we'd like to give you peace of mind that we're still able to offer delivery on the majority of our product range, straight to your door, helping you to carry on enjoying your garden, the fresh air and the great outdoors through these desperate and possibly self-isolating times.
Ordering & Delivery Live Updates
Although our own dispatch centre is currently operational and experiencing no delays with dispatching and deliveries through Royal Mail or ParcelForce, some products offered by us which are dispatched directly from the manufacturer may be affected.
We advise all our customers to check the below list of affected suppliers/brands below or see the delivery information tab on specific product pages for up to date delivery information that may affect your order.
Last updated: Friday 27th March 2020, 14:25pm
These are our current suppliers, brands or ranges currently affected by issues that may affect your order or delivery time frame.
Zest4Leisure - All deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to supply a delivery time frame or delivery date at this time.
KelKay - All new orders and deliveries have an extended delivery timeframe of up to 14 working days, instead of the usual 3 - 5 working days.
Elite Greenhouses - All new order deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to supply a delivery time frame or delivery date at this time.
Vitavia Greenhouses - Deliveries to the following postcodes have been temporarily suspended until further notice. Products can still be purchased for pre-order to these postcodes, but we are unable to supply a delivery time frame or delivery date at this time. Postcodes include AB, BB, BD, BH, BL, BT, CA, CF, CH, DD, DG, DH, DL, DT, EH, EX, FK, FY, G, GY, HR, HS, IM, IV, JE, KA, KW, KY, L, LA, LD, LL, ML, NE, NP, PA, PH, PL, PR, SA, SR, SY, TA, TA, TA, TD, TR, WA, WN and ZE.
Forest Garden - Applies to installation services only: all new installation orders have been postponed on Forest Garden products until further notice, as of 12.55pm Tuesday 24th March.
Home&Garden (ornaments) - Update 26/03/20: Deliveries on new orders are now going ahead as usual to the standard delivery timeframes.
Gordon Low - Gordon Low pond liners and underlay deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to supply a delivery time frame or delivery date at this time.
Halls Greenhouses - All deliveries are extended to a 40 working day time frame (includes new and existing orders). Products can still be purchased for pre-order but will occur an extended lead time.
Eden Greenhouses - All deliveries are extended to a 40 working day time frame (includes new and existing orders). Products can still be purchased for pre-order but will occur an extended lead time.
Juliana Greenhouses - All deliveries are extended to a 40 working day time frame (includes new and existing orders). Products can still be purchased for pre-order but will occur an extended lead time.
Rowlinson - Including Rowlinson fencing, furniture, sheds and garden structures: All new deliveries postponed until further notice. Existing orders are still actively being worked on in order to deliver as planned. Products can still be purchased for pre-order, but we are unable to supply a delivery time frame or delivery date at this time.
Live Fish - We have had to temporarily disable the sale of live fish due to courier restrictions.
Shire - Installation services on Shire sheds and garden structures have temporarily been canceled.
Palram - All deliveries have been extended from the usual 3 - 5 Working Days (+2 days for larger items) to 5 - 7 Working Days (+5 days for larger items).
Keter - All deliveries postponed until further notice. Products can still be purchased for pre-order, but we are unable to supply a delivery time frame or delivery date at this time.
Our Show Site
As of Tuesday 24th March, our Sutton Coldfield show site has closed to the public following the government's latest announcement.
Safety Is Our Priority
We have a robust process to look after your well-being during delivery and installation. Our drivers' vans are equipped with hand sanitiser where possible and anti-bacterial wipes, so we're maintaining the highest levels of cleanliness. Drivers are also following NHS advice to wash their hands regularly and taking extra measures to keep a safe distance between themselves and the customer when making deliveries or coming into close contact.
Some suppliers or delivery partners will require additional information / instructions prior to delivery, such as a safe place to deliver an item to, rather than handing it straight to you at the door. Any information concerning your nominated safe place can be added to the comments box during checkout, we will pass these details to the designated courier/delivery team who will then do their best to leave the goods in the nominated safe place. Also, please note that many couriers are temporarily by-passing the need for a signature upon delivery, this helps to limit the contact made between customers and drivers but means that we will not have signed proof of delivery and tracking data may be limited.
We're Still Insistent On Great Customer Care
The majority of our GardenSite employees will be working from home during the Covid-19 outbreak to help prevent the spread of the virus in our offices, however, you will see no change to the level of service that we're providing. All contact details remain the same and calls and emails will be appropriately routed to employees who will assist you in the normal manner.
However, please understand that some areas of the business, including suppliers, manufacturers, and third-party delivery partners, may be experiencing a shortage of staff and/or increased pressure, so our response time may be slightly longer than our usual 24-hours.
A Business You Can Trust
At GardenSite, we realise that these are unprecedented times for everyone in the UK and the rest of the world, so we're doing our upmost to support both our staff and our customers. People help people, it’s important to protect people, independent businesses and the real people behind them. We're here to help and we would like to reassure you that for us, it’s business as normal. We've been around online since 1999 and brick and mortar since the 1950s, we're not a 'fly-by' online seller, we're independent and we're here to stay, whatever the weather and whatever the current state of affairs.
Keeping Stock Replenished
The majority of our products are still in stock and available for delivery, with no threat concerning low stock volumes or detrimental issues affecting supply. To ensure they stay that way, we're closely monitoring warehousing and stock levels, but if a specific item is of importance to you, we encourage you to check stocks before placing your order with us.
Unfortunately, like all retailers, a small percentage of our products are imported from overseas. These items may experience delays, most notably replacement greenhouse glass which has been in high demand since the severe storms earlier in the year and is now out of stock.
However, we are doing our best to keep our product pages and stock indicators up to date as much as we can. We are working hard with our suppliers to make sure you can continue to get the products you want when you want them.
As a family-run, independent business, we would like to say thank you to all customers and to our staff alike who serve you and continue to do so through these trying times.
The Power of Gardening During Self-Isolating - A handy blog by our senior partner Robert Hall about how gardening can help you overcome self-isolation.
Official Government Coronavirus News & Advice - The official government advice section for everything about the Coronavirus from cases in the UK, information about self-isolating and advice for employees and employers.
NHS Advice for Coronavirus - The official web page for NHS and the effects of Coronavirus.
World Health Organisation - Official WHO documentation and videos on how to protect yourself during an outbreak.
Parcelforce Updates - An update page from Parcelforce and the measures it has taken to keep deliveries moving.
Royal Mail Updates - An update page from RoyalMail and the measures they are taking to keep deliveries moving.