Henri Studio Low Equinox Fountain

Is the Low Equinox Fountain Pump low or mains voltage?

Dear David Thank you for your question. The pump is UK mains voltage and comes with 10 metres (33 feet) of cable. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

Is this fountain complete with pump inside, so that it can simply be placed on a patio? Is it available in other colours?

Dear Bernard Thank you for your question. All the equipment needed to set this up is supplied with the fountain which arrives on one pallet. The fountain is shipped in two pieces. At the moment the fountain is only supplied in the one colour. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Once the fountain is assembled where do you fill it with water, how much, and when do you switch it on ?

Dear Pam Thank you for your question. The water is added into the main vessel and should be filled to just below the brim of the bowl. In regards as to when to turn the fountain on, it can be used constantly or at your own discretion. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

What is the difference between the larva and nebbia colours?

Dear David Thank you for your question. This fountain is only available in the relic larva, The main difference in the colours is that the relic lava is more of a suede light brown with a slight brassy tone coming through and the nebbia is more of a dark grey with a slight ting of green, this is shown on the Henri Classic finial fountain. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

Please can you tell me how long the guarantee is for Product Code: H5715F2RL? Is this product in stock?

Dear Jan Thank you for your question. The fountains have a year warranty and currently stock is available. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Gaby Hall

Is there a cavity in the base of the fountain where I could put an electrical connector or is it a single cable hole through a solid base?

Dear Bob Thank you for your question. There is a small cavity in the main bowl where the pump sits providing room for a small electrical connector. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

What is the correct cover for the Henry Studio Low Equinox fountain.

Dear Michael, Thank you for your question. There are two that we offer, please see the links below: https://www.gardensite.co.uk/Aquatics/Kelkay_Easy_Fountain_Small_Protection_Cover.htm And https://www.gardensite.co.uk/Aquatics/Luxury_Lined_Fountain_Protection_Cover_Small.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind Regards Dan Everton

My Equinox fountain requires water replenishment every few days. It is a recent acquisition and sits on a level buff slab, therefore any leakage would show. I do note some splash equally spread around floor and accept wind and evaporation effects. Would using small pebbles in bowl help? Any other advice would be welcome.

Dear Peter Thank you for your question. We have had these features on display and it is fairly standard to have to refill with water every couple of days. Pebbles may help but we have never tried that method. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Paul Ilsley

I have just purchased this product and there is no mention how to fit the light ring, can you help?

Dear Stuart Thank you for your question. The light ring should fit into the top ball and then the wire goes down the hole and connects to the transformer. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

The clear rubber stopper has 2 holes which look too small for the cables, particularly the light cable with the plug on the end. Which cable goes through which hole?

Dear Graham Thank you for your question. We have spoken to our representative and they have advised that the rubber bung splits into two so the light connections can fit through. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

We have just bought the low equinox fountain, which we love. What winter protection cover would you suggest, would the 'easy fountain small protection cover 4573' fit?

Dear Amanda Thank you for your question. We would recommend the 'Easy Fountain Small Protection Cover' for this use with this fountain. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Connor Fisher

If the Equinox fountain has all the water taken out for the winter, does it still need a cover?

Dear Russell Thank you for your question. A cover is still recommended to prevent the possiblilty of rain water collecting in the fountain, and then freezing, which could cause damage to the fountain. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Connor Fisher

What are the dimensions of the plinth?

Dear Godfrey Thank you for your question. The base measurements of this item are Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Lauren

Can you clarify the dimensions of the fountain and plinth?

Dear David Thank you for your question. The overall dimensions of the Low Equinox Fountain are 610mm x 610mm x 610mm. The base of the fountain is approximately 400mm x 400mm. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Lauren

What is the weight of this fountain? Would it require a cement base or could it sit on a concrete slab placed on top of the soil of a raised bed?

Dear Amy Thank you for your question. This fountain weighs approximately 84kg (185lbs) and it should be fine just placed on a slab as long as it's a flat slab for maximum stability. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Lauren

The instructions that came with the water feature mention that the water should be drained for the winter and can be done by removing bungs. I cannot find any bungs, where are they?

Dear Sophie Thank you for your question. The drain plug can be found in the centre of the main bowl where the pump is located. Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton

Do you sell replacement bottom bungs?

Dear John Thank you for your question. Please follow this link the product you need: https://www.gardensite.co.uk/aquatics/henri-studio-rubber-bung.htm Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system. Kind regards Dan Everton