GardenSite Dispatch Department

I think it's about time we opened the box on our Dispatch Department here at GardenSite. These are the guys who primarily pack and wrap all the goods that come out of stock from our warehousing, or even directly off the shelves at our garden centres.

Created by Robert Hall on Monday, 18th of February, 2013.
Updated on Thursday, 12th of April, 2018.


Robert Hall in among the recycled packaging we use

Getting it right musters little praise, unless the goods get delivered in a super quick time; getting it wrong evokes frustration and accusations of incompetence. But this isn't the whole story...

Two Delivery Options

Fundamentally our delivery options to our customers are split into two paths. If the goods come direct from the manufacturer, or their logistics company, we depend on them to give the service we expect, and consequently we expect.

We have close relations with our suppliers, some of these going back to the 1960's, such as Barlow Tyrie! We are proud of this, just as we are proud of the quality of goods and level of service they all offer. If the goods are part of our inventory we will dispatch them ourselves.

Originally the demand for goods to be sent from stock / warehousing came about with our online Christmas selling. This was right back at the turn of the new century and I have to say we were one of the first, if not the first company to be selling Christmas lines over the internet in the UK.

A Change From Wrapping Parcels In Store

Tired of trying to wrap the parcels 'on the counter' we converted an old out building at the top of our Sutton Coldfield garden centre into our Dispatch Department. This was quickly followed by our Dispatch Department at our Castle Bromwich garden centre. They probably had to share a computer back then but now they have all the communications they need, and want.

Much of it is integrated with our partners like Parcelforce, SagePay, PayPal and more. If you phone or e-mail regarding an issue it will probably get routed through to Dispatch where Liann and Sophie will deal with the query at Sutton Coldfield or Keith, Carl or Eddie at Castle Bromwich. We rely on them a lot nowadays.

We're Keen to Recycle As Much As Possible

We have branded packaging, of course, but we are also very keen to recycle as much packaging as possible. All members of staff will recycle boxes, bubble wrap and other packaging from home to add to the mountain of packaging we receive as a working garden centre that we recycle. 

Yesterday we received nearly 20 pallets from Henri Studios Inc. in Illinois, USA. Inside the very large cardboard boxes is a mass of shredded packaging that has safely carried their cast stone fountains acoss the Atlantic to our Sutton Coldfield base.

All of this will find it's way into much smaller packages that we send out along with pre-used bubble wrap complete with old GardenSite tape and any other pre-used packaging that we receive.

Delicate Items are Given Plenty of TLC

We send out lots of delicate light bulbs, quartz sleeves etc. and have found the best, and safest method of dispatch is inside an old cut down cardboard carpet roll tube, or fabric tube. We collect these from local shops in Boldmere who are happy to have someone make use of their rubbish, and collect it from them as well. Hats off to Swags 'n' Tails (see David Hall for names) for all your help.

Of course this saves us some money as well as enabling us to recycle as much as possible. If your goods are in a pre-used box, with pre-used packaging and arrive safely and on time, please praise our unsung, and often unseen (but pre-used) guys in our Dispatch Departments!

Related Articles

GardenSite Celebrates 18th Birthday

GardenSite Celebrates 18th Birthday

Here at GardenSite we are celebrating our 18th birthday, David Coton recalls how we have grown from an off shoot of a family run garden centre into one of the UK's leading online garden supplies retailers.

Author: David Coton

Written by David Coton.
Published on Friday, 8th of September, 2017.

AquaticSite now moved to GardenSite.co.uk

AquaticSite now moved to GardenSite.co.uk

We are pleased to announce that our sister site AquaticSite has now moved to the home of gardening on the web, GardenSite.co.uk offering the same great service and products we had before, but now all in one place.

Author: David Coton

Written by David Coton.
Published on Tuesday, 30th of April, 2013.

comments powered by Disqus

Author

Robert Hall

Senior Partner at GardenSite

View Profile

RSS

View RSS Feed

Follow Us!

Recent Articles

What To Do In The Garden In April

What To Do In The Garden In April

With warmer weather and an early Easter, the garden centre is busy at the moment with customers stocking up on summer bedding plants - snapdragons, cornflowers, cosmos, verbena, phlox, petunia, As well as filling planters, hanging baskets and borders with colour that will last all summer, there are always plenty of jobs to do in the garden during April and David Coton has these suggestions.

Author: David Coton

Written by David Coton.
Published on Thursday, 29th of March, 2018.

How Can I Help To Save Our Bees?

How Can I Help To Save Our Bees?

Every gardener must have noticed a decline in the bee population over recent years. Intensive farming that demands the use of toxic chemicals, climate change and parasite infestation have all been put forward as potential causes, it's a worrying trend but one that we can all help to reverse.

Author: Martyn Loach

Written by Martyn Loach.
Published on Thursday, 22nd of March, 2018.

Trimetals Launch Two New Guardian Sheds

Trimetals Launch Two New Guardian Sheds

As an excellent alternative to conventional products, Trimetals' storage solutions blend top quality manufacture with contemporary style. Their range has now been extended to include two new maintenance free sheds and Robert Hall has all the details.

Author: Robert Hall

Written by Robert Hall.
Published on Monday, 12th of March, 2018.

GardenSite Visit Zest 4 Leisure Direct New Distribution Centre

GardenSite Visit Zest 4 Leisure Direct New Distribution Centre

Zest 4 Leisure manufactures a large variety of timber garden furniture, fencing and leisure products, David Coton visited their brand new nine acre site near Chester last week to find out more about current development and future plans.

Author: David Coton

Written by David Coton.
Published on Friday, 9th of March, 2018.