GardenSite Dispatch Department

I think it's about time we opened the box on our Dispatch Department here at GardenSite. These are the guys who primarily pack and wrap all the goods that come out of stock from our warehousing, or even directly off the shelves at our garden centres.

Created by Robert Hall on Monday, 18th of February, 2013.
Updated on Wednesday, 26th of February, 2014.

Robert Hall in among the recycled packaging we use

Getting it right musters little praise, unless the goods get delivered in a super quick time; getting it wrong evokes frustration and accusations of incompetence. But this isn't the whole story...

Two Delivery Options

Fundamentally our delivery options to our customers are split into two paths. If the goods come direct from the manufacturer, or their logistics company, we depend on them to give the service we expect, and consequently we expect.

We have close relations with our suppliers, some of these going back to the 1960's, such as Barlow Tyrie! We are proud of this, just as we are proud of the quality of goods and level of service they all offer. If the goods are part of our inventory we will dispatch them ourselves.

Originally the demand for goods to be sent from stock / warehousing came about with our online Christmas selling. This was right back at the turn of the new century and I have to say we were one of the first, if not the first company to be selling Christmas lines over the internet in the UK.

A Change From Wrapping Parcels In Store

Tired of trying to wrap the parcels 'on the counter' we converted an old out building at the top of our Sutton Coldfield garden centre into our Dispatch Department. This was quickly followed by our Dispatch Department at our Castle Bromwich garden centre. They probably had to share a computer back then but now they have all the communications they need, and want.

Much of it is integrated with our partners like Parcelforce, SagePay, PayPal and more. If you phone or e-mail regarding an issue it will probably get routed through to Dispatch where Liann and Sophie will deal with the query at Sutton Coldfield or Keith, Carl or Eddie at Castle Bromwich. We rely on them a lot nowadays.

We're Keen to Recycle As Much As Possible

We have branded packaging, of course, but we are also very keen to recycle as much packaging as possible. All members of staff will recycle boxes, bubble wrap and other packaging from home to add to the mountain of packaging we receive as a working garden centre that we recycle. 

Yesterday we received nearly 20 pallets from Henri Studios Inc. in Illinois, USA. Inside the very large cardboard boxes is a mass of shredded packaging that has safely carried their cast stone fountains acoss the Atlantic to our Sutton Coldfield base.

All of this will find it's way into much smaller packages that we send out along with pre-used bubble wrap complete with old GardenSite tape and any other pre-used packaging that we receive.

Delicate Items are Given Plenty of TLC

We send out lots of delicate light bulbs, quartz sleeves etc. and have found the best, and safest method of dispatch is inside an old cut down cardboard carpet roll tube, or fabric tube. We collect these from local shops in Boldmere who are happy to have someone make use of their rubbish, and collect it from them as well. Hats off to Swags 'n' Tails (see David Hall for names) for all your help.

Of course this saves us some money as well as enabling us to recycle as much as possible. If your goods are in a pre-used box, with pre-used packaging and arrive safely and on time, please praise our unsung, and often unseen (but pre-used) guys in our Dispatch Departments!

comments powered by Disqus


View RSS Feed


Robert Hall

Senior Partner at GardenSite

View Profile

Follow Us!

Recent Articles

How To Make An Insurance Claim For Garden Storm Damage

How To Make An Insurance Claim For Garden Storm Damage

With high winds increasingly affecting most parts of Britain, many people are likely to be contacting their insurance companies regarding damage caused to sheds, greenhouses, fences and other garden property. Robert Hall explains how GardenSite can help with an insurance quote and claim.

Author: Robert Hall

Written by Robert Hall.
Published on Monday, 28th of March, 2016.

Forest Launch Noise Reduction Fence Panels

Forest Launch Noise Reduction Fence Panels

With gardens becoming smaller, neighbours closer and roads busier, we all suffer from different types of noise pollution. But, as Andy Taylor reports, Forest have now come up with a new kind of fencing that minimizes this nuisance.

Author: Andrew Taylor

Written by Andrew Taylor.
Published on Monday, 30th of January, 2017.

February Gardening Jobs

February Gardening Jobs

Although gardening activity in February may not be so frenetic as during the summer months, there's still plenty to be done and Spring is just around the corner. Nathan James Dodd suggests the jobs you should be tackling in the garden this month.

Author: Nathan James Dodd

Written by Nathan James Dodd.
Published on Monday, 30th of January, 2017.

February Pond Maintenance

February Pond Maintenance

Dan Everton helps you look after your pond during the February with some tips on the precautions you can take to avoid the water freezing over, and advice on keeping fish at this time of the year.

Author: Dan Everton

Written by Dan Everton.
Published on Monday, 30th of January, 2017.