There's no doubt that television provides gardeners with inspiration, tips and good ideas, that's why we're all looking forward to new programmes and the return of old favourites during 2018.
Customer satisfaction is obviously very important for GardenSite, that's why we encourage reviews of each purchase, commenting on both the product and the buying process. Through this, Nathan James Dodd, our Marketing Manager, can keep in touch with the customer experience, ensuring that it remains market leading.
Comments can be left on the GardenSite product page, so that prospective buyers can clearly see what other people think, and also through TrustPilot, an independent organization that carries reviews, some of which are featured on our home page.
All reviews are important to develop our product range and customer service. A typical example would be similar to this one that was received for a set of garden furniture:
'Solid stone and a great looking product. I ordered for my wife's birthday and they duly ordered on the day requested. Be aware the whole product comes with 1 delivery man and weighs 750kg as one pack - so he may need help to get it up sloped drives. You will need to unpack and move items yourself; the table base is VERY heavy and needs 2+ people. However the beauty is it should last forever! THOROUGHLY recommend both the table set and the company.'
This is useful to a prospective customer as it confirms the item's quality, attractiveness and the fact that it arrived on time. It also alerts them to how heavy it is and the need for more than one person. Overall, both the furniture and GardenSite are thoroughly recommended.
Reviews need not be long to convey satisfaction on several levels:
'From start to finish, a brilliant experience. Easy to order - delivered on time by very helpful driver - quality excellent and no one could beat the price!'
Sometimes customers rely on the experience of our staff to advise them on products with which they may not be familiar. Aquatics products seem to throw up a multitude of queries but, by utilizing our Q&A system, the quereis are usually answered. This leads to reviews such as:
'This company is brilliant. They understood exactly the spare part I needed for my pond pump,and it was sent and delivered within two days.'
Of course, no-one's perfect, but we do try our best to resolve any problems:
'Attractive product. This is the second similar planter I've purchased from Garden Site. On this occasion the trellis was found to be damaged on receipt. Garden Site arranged for a replacement item to be sent. This went walkabout. A second replacement was ordered and has now arrived. While all this took some weeks I now have a good looking planter. I am happy to recommend Garden Site as providers of excellent service and products.'
And all the GardenSite team take pride when we receive reviews that praise both the product and service:
'Excellent service and great value for money. The statue arrived promptly and it was well packaged. It looks fantastic in our garden. Would have no hesitation whatsoever in recommending GardenSIte.'
But don't expect us to rest on our laurels. GardenSite has built its reputation on quality products at low prices and an easy purchasing process. Reviews are encouraged and appreciated, they are all taken into account because ultimately 'the customer is always right'.
In order to promote and enhance biodiversity and conservation of our wildlife, there's a selection of habitats and boxes you can purchase that are specifically designed to attract various small animals and insects to your garden. Here we look at some of the products available which also make unusual and very engaging gifts.
With warmer weather and an early Easter, the garden centre is busy at the moment with customers stocking up on summer bedding plants - snapdragons, cornflowers, cosmos, verbena, phlox, petunia, As well as filling planters, hanging baskets and borders with colour that will last all summer, there are always plenty of jobs to do in the garden during April and David Coton has these suggestions.
Every gardener must have noticed a decline in the bee population over recent years. Intensive farming that demands the use of toxic chemicals, climate change and parasite infestation have all been put forward as potential causes, it's a worrying trend but one that we can all help to reverse.
As an excellent alternative to conventional products, Trimetals' storage solutions blend top quality manufacture with contemporary style. Their range has now been extended to include two new maintenance free sheds and Robert Hall has all the details.