Customer satisfaction is obviously very important for GardenSite, that's why we encourage reviews of each purchase, commenting on both the product and the buying process. Through this, Nathan James Dodd, our Marketing Manager, can keep in touch with the customer experience, ensuring that it remains market leading.
Comments can be left on the GardenSite product page, so that prospective buyers can clearly see what other people think, and also through TrustPilot, an independent organization that carries reviews, some of which are featured on our home page.
All reviews are important to develop our product range and customer service. A typical example would be similar to this one that was received for a set of garden furniture:
'Solid stone and a great looking product. I ordered for my wife's birthday and they duly ordered on the day requested. Be aware the whole product comes with 1 delivery man and weighs 750kg as one pack - so he may need help to get it up sloped drives. You will need to unpack and move items yourself; the table base is VERY heavy and needs 2+ people. However the beauty is it should last forever! THOROUGHLY recommend both the table set and the company.'
This is useful to a prospective customer as it confirms the item's quality, attractiveness and the fact that it arrived on time. It also alerts them to how heavy it is and the need for more than one person. Overall, both the furniture and GardenSite are thoroughly recommended.
Reviews need not be long to convey satisfaction on several levels:
'From start to finish, a brilliant experience. Easy to order - delivered on time by very helpful driver - quality excellent and no one could beat the price!'
Sometimes customers rely on the experience of our staff to advise them on products with which they may not be familiar. Aquatics products seem to throw up a multitude of queries but, by utilizing our Q&A system, the quereis are usually answered. This leads to reviews such as:
'This company is brilliant. They understood exactly the spare part I needed for my pond pump,and it was sent and delivered within two days.'
Of course, no-one's perfect, but we do try our best to resolve any problems:
'Attractive product. This is the second similar planter I've purchased from Garden Site. On this occasion the trellis was found to be damaged on receipt. Garden Site arranged for a replacement item to be sent. This went walkabout. A second replacement was ordered and has now arrived. While all this took some weeks I now have a good looking planter. I am happy to recommend Garden Site as providers of excellent service and products.'
And all the GardenSite team take pride when we receive reviews that praise both the product and service:
'Excellent service and great value for money. The statue arrived promptly and it was well packaged. It looks fantastic in our garden. Would have no hesitation whatsoever in recommending GardenSIte.'
But don't expect us to rest on our laurels. GardenSite has built its reputation on quality products at low prices and an easy purchasing process. Reviews are encouraged and appreciated, they are all taken into account because ultimately 'the customer is always right'.