GardenSite Awards Natalie At Grange For Her Customer Service

David Coton, one of the partners at GardenSite, was recently pleased to nominate Natalie Playford from Grange Fencing for our award that recognises excellent Customer Service.

Created by Nathan James Dodd on Wednesday, 29th of June, 2016.
Updated on Tuesday, 14th of February, 2017.


The GardenSite Customer Service Award was well deserved and resulted from Natalie's immediate attention to a query that David had raised with her, and the efficient way in which she dealt with it.

GardenSIte customers rely on accurate information, pricing and delivery times and we in turn depend on suppliers to have the same customer focussed attitude. Having a contact such as Natalie makes our job a lot easier and helps develop a efficient working relationship which greatly benefits our customers. 

Natalie works in the Home Delivery Department of Grange Fencing, a company that supplies timber products of all kinds including arbours, pergolas and gazebos. Their designs span classical products at home in traditional landscapes as well as contemporary styles that are appropriate for urban living.

Grange's list of 'firsts' is extensive including becoming the first company to market prefabricated interwoven panels. Taking environmental matters seriously, Grange became the first to offer Forest Stewardship Council (FSC) fencing products and now the entire softwood fencing range is certified.

Established way back in 1868 when men in flat caps delivered the goods by horse and cart, Grange has a long standing reputation for excellent service that Natalie exemplifies. Our query focussed on a size discrepancy David noticed between the catalogue and the Grange website.

After David spoke to Natalie, she acted quickly to discover the correct size, confirmed this with her colleagues and then notified all the parties concerned.

David felt the way in which Natalie responded was exemplary and she deserved recognition and credit in the form of this highly valued GardenSite award. 

We have a long working relationship with Grange and the award reflects how we really appreciate the great support we receive from Natalie and the rest of the team.

In the photograph, Natalie is seen being presented with the award by Jade Hill, Grange's E-commerce Executive.

Related Articles

GIMA Results 2017

GIMA Results 2017

Robert Hall was delighted to present Westland Horticulture with an award for Best Consumer Product Packaging for their product Westland SafeLawn at the GIMA awards 2017 and who went on to win its top award the GIMA Sword of Excellence.

Author: Robert Hall

Written by Robert Hall.
Published on Monday, 17th of July, 2017.

From a GIMA Judge’s Point of View

From a GIMA Judge’s Point of View

Robert Hall attends the 2017 GIMA (Garden Industry Manufacturer's Association) Awards as an appointed judge and offers his experience about the judging day and the many products there for review.

Author: Robert Hall

Written by Robert Hall.
Published on Thursday, 29th of June, 2017.

Guide to Choosing and Buying Metal Sheds

Guide to Choosing and Buying Metal Sheds

Robert Hall reviews which metal shed would best suit you and your garden's needs in this detailed guide about the benefits, types, brands and most commonly asked questions customers ask when buying a metal shed.

Author: Robert Hall

Written by Robert Hall.
Published on Wednesday, 7th of June, 2017.

A Complete Guide to Choosing and Buying Plastic Sheds

A Complete Guide to Choosing and Buying Plastic Sheds

Over recent years plastic sheds have become an increasingly viable alternative to those made traditionally with timber or the low maintenance popularity of metal sheds. This is because plastic sheds offer excellent build quality in addition to several benefits that make them well worth considering.

Author: David Coton

Written by David Coton.
Published on Friday, 31st of March, 2017.

comments powered by Disqus

RSS

View RSS Feed

Author

Nathan James Dodd Nathan James Dodd

Garden Designer

View Profile

Follow Us!

Recent Articles

GIMA Results 2017

GIMA Results 2017

Robert Hall was delighted to present Westland Horticulture with an award for Best Consumer Product Packaging for their product Westland SafeLawn at the GIMA awards 2017 and who went on to win its top award the GIMA Sword of Excellence.

Author: Robert Hall

Written by Robert Hall.
Published on Monday, 17th of July, 2017.

GardenSite Donates Products To Love Your Garden

GardenSite Donates Products To Love Your Garden

Many of you will have seen the latest episode of the popular ITV series 'Love Your Garden', but did you spot the three items that Robert Hall from GardenSite donated to help transform a Salford garden from wasteland to English cottage garden?

Author: Robert Hall

Written by Robert Hall.
Published on Thursday, 6th of July, 2017.

Party Night with Forest Garden Products at Hampton Court

Party Night with Forest Garden Products at Hampton Court

Robert Hall was recently invited to the party night at Hampton Court as part of Forest Garden Products demonstration event. There they presented their exciting new gardening products, some of which are available now to purchase on GardenSite and others coming relatively soon ready for the next season.

Author: Robert Hall

Written by Robert Hall.
Published on Tuesday, 4th of July, 2017.

Review of Barlow Tyrie Equinox Range of Garden Furniture

Review of Barlow Tyrie Equinox Range of Garden Furniture

Robert Hall, Senior Partner at GardenSite has been selling Barlow Tyrie furniture since 1952 and so has had his fair share of experience of Barlow Tyrie's products, including the popular Equinox range. Robert shares his review of the Equinox garden furniture range for those interested in knowing a little more about this collection before purchasing.

Author: Robert Hall

Written by Robert Hall.
Published on Tuesday, 4th of July, 2017.