David Coton, one of the partners at GardenSite, was recently pleased to nominate Natalie Playford from Grange Fencing for our award that recognises excellent Customer Service.
The GardenSite Customer Service Award was well deserved and resulted from Natalie's immediate attention to a query that David had raised with her, and the efficient way in which she dealt with it.
GardenSIte customers rely on accurate information, pricing and delivery times and we in turn depend on suppliers to have the same customer focussed attitude. Having a contact such as Natalie makes our job a lot easier and helps develop a efficient working relationship which greatly benefits our customers.
Natalie works in the Home Delivery Department of Grange Fencing, a company that supplies timber products of all kinds including arbours, pergolas and gazebos. Their designs span classical products at home in traditional landscapes as well as contemporary styles that are appropriate for urban living.
Grange's list of 'firsts' is extensive including becoming the first company to market prefabricated interwoven panels. Taking environmental matters seriously, Grange became the first to offer Forest Stewardship Council (FSC) fencing products and now the entire softwood fencing range is certified.
Established way back in 1868 when men in flat caps delivered the goods by horse and cart, Grange has a long standing reputation for excellent service that Natalie exemplifies. Our query focussed on a size discrepancy David noticed between the catalogue and the Grange website.
After David spoke to Natalie, she acted quickly to discover the correct size, confirmed this with her colleagues and then notified all the parties concerned.
David felt the way in which Natalie responded was exemplary and she deserved recognition and credit in the form of this highly valued GardenSite award.
We have a long working relationship with Grange and the award reflects how we really appreciate the great support we receive from Natalie and the rest of the team.
In the photograph, Natalie is seen being presented with the award by Jade Hill, Grange's E-commerce Executive.