GardenSite Awards Natalie At Grange For Her Customer Service

David Coton, one of the partners at GardenSite, was recently pleased to nominate Natalie Playford from Grange Fencing for our award that recognises excellent Customer Service.

Created by Nathan James Dodd on Wednesday, 29th of June, 2016.


The GardenSite Customer Service Award was well deserved and resulted from Natalie's immediate attention to a query that David had raised with her, and the efficient way in which she dealt with it.

Natalie works in the Home Delivery Department of Grange Fencing, a company that supplies timber products of all kinds including arbours, pergolas and gazebos.

The query focussed on a size discrepancy David noticed between the catalogue and the Grange website.

After David spoke to Natalie, she acted quickly to discover the correct size, confirmed this with her colleagues and then notified all the parties concerned.

David felt the way in which Natalie responded was exemplary and she deserved recognition and credit in the form of this GardenSite award.

We have a long working relationship with Grange and the award reflects how we really appreciate the great support we receive from Natalie and the rest of the team.

In the photograph, Natalie is seen being presented with the award by Jade Hill, Grange's E-commerce Executive.

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