GardenSite Awards Natalie At Grange For Her Customer Service

David Coton, one of the partners at GardenSite, was recently pleased to nominate Natalie Playford from Grange Fencing for our award that recognises excellent Customer Service.

Created by David Coton on Wednesday, 29th of June, 2016.
Updated on Tuesday, 14th of February, 2017.


The GardenSite Customer Service Award was well deserved and resulted from Natalie's immediate attention to a query that David had raised with her, and the efficient way in which she dealt with it.

GardenSIte customers rely on accurate information, pricing and delivery times and we in turn depend on suppliers to have the same customer focussed attitude. Having a contact such as Natalie makes our job a lot easier and helps develop a efficient working relationship which greatly benefits our customers. 

Natalie works in the Home Delivery Department of Grange Fencing, a company that supplies timber products of all kinds including arbours, pergolas and gazebos. Their designs span classical products at home in traditional landscapes as well as contemporary styles that are appropriate for urban living.

Grange's list of 'firsts' is extensive including becoming the first company to market prefabricated interwoven panels. Taking environmental matters seriously, Grange became the first to offer Forest Stewardship Council (FSC) fencing products and now the entire softwood fencing range is certified.

Established way back in 1868 when men in flat caps delivered the goods by horse and cart, Grange has a long standing reputation for excellent service that Natalie exemplifies. Our query focussed on a size discrepancy David noticed between the catalogue and the Grange website.

After David spoke to Natalie, she acted quickly to discover the correct size, confirmed this with her colleagues and then notified all the parties concerned.

David felt the way in which Natalie responded was exemplary and she deserved recognition and credit in the form of this highly valued GardenSite award. 

We have a long working relationship with Grange and the award reflects how we really appreciate the great support we receive from Natalie and the rest of the team.

In the photograph, Natalie is seen being presented with the award by Jade Hill, Grange's E-commerce Executive.

Related Articles

Grange Launch Their New Products For 2018

Grange Launch Their New Products For 2018

David Coton was recently invited to the exclusive launch of Grange's new products for 2018, the result of significant investment that the garden structures and fencing firm have received from their Polish parent company.

Author: David Coton

Written by David Coton.
Published on Monday, 30th of October, 2017.

Forest Launches New Storage Range

Forest Launches New Storage Range

Forest have been making high quality timber garden products for over half a century. David Coton has had the chance to see their brand new storage range that has recently been launched.

Author: David Coton

Written by David Coton.
Published on Thursday, 14th of September, 2017.

Overview of New Lotus Wheelie Bin Stores, Garages, Sheds and More.

Overview of New Lotus Wheelie Bin Stores, Garages, Sheds and More.

This week Robert Hall has been to the Glee Garden Trade show at the NEC in Birmingham and has reviewed the new Lotus Wheelie Bin Store; Metal Garages, Bicycle Store; Sheds and Workshops and more...

Author: Robert Hall

Written by Robert Hall.
Published on Thursday, 14th of September, 2017.

Forest Introduce The Easy-Fit 6ft x 4ft Shed

Forest Introduce The Easy-Fit 6ft x 4ft Shed

David Coton reviews the Easy-Fit 6ft x 4ft that has been added to Forest's impressive range of garden sheds, a compact storage unit that is much easier and quicker to install than any shed of the same size.

Author: David Coton

Written by David Coton.
Published on Tuesday, 5th of September, 2017.

comments powered by Disqus

RSS

View RSS Feed

Author

David Coton

Partner at GardenSite

View Profile

Follow Us!

Recent Articles

What To Do In The Garden In January

What To Do In The Garden In January

Although the days are short and the view from our Garden Centre is frosty and overcast, Andy Taylor suggests various jobs that can be done in the garden during the month of January.

Author: Andrew Taylor

Written by Andrew Taylor.
Published on Friday, 29th of December, 2017.

GardenSite Donates Christmas Tree To Arthur Terry Winter Concert

GardenSite Donates Christmas Tree To Arthur Terry Winter Concert

Showcasing young musical talent, this year's Winter Concert at Arthur Terry School was an outstanding success and took place against the stunning backdrop of a Christmas Tree donated by GardenSite.

Author: David Coton

Written by David Coton.
Published on Thursday, 21st of December, 2017.

New Street Station Christmas Tree And Selfie Competition

New Street Station Christmas Tree And Selfie Competition

It was quite an honour for GardenSite to be asked to supply the Christmas Tree to Birmingham New Street Station this year, and to celebrate we're offering a Champagne High Tea to the winners of a seasonal selfie competition.

Author: David Coton

Written by David Coton.
Published on Tuesday, 19th of December, 2017.

Garden Storm Damage And What You Should Know

Garden Storm Damage And What You Should Know

With Storm Caroline reeking havoc many people are likely to be contacting their insurance companies at some time regarding damage caused to sheds, greenhouses, fences and other garden property. Robert Hall explains how GardenSite.co.uk can help with an independent insurance quote and claim.

Author: Robert Hall

Written by Robert Hall.
Published on Thursday, 7th of December, 2017.