After the recent spell of hot weather, David Coton was glad to see the recent rain freshening up the Garden Centre and he has these suggestions for some of the jobs that need to be done during August.
We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
We were pleased to receive our Wow Award for outstanding customer service and we have quoted below:
"I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.
Nominated by Lyn Sykes"
Shop now at www.GardenSite.co.uk
At GLEE this year David Coton visited the VegTrug stand to find out how their specially designed space saving planters can encourage us to grow more of our own food without the use of pesticides.
Forest have been making high quality timber garden products for over half a century and at GLEE David Coton had the chance to see their brand new storage range that has recently been launched.
Everyone should be serious about encouraging wildlife, and whether you focus on pollinating bees, pest devouring birds or slug eating hedgehogs, David Hall has been looking at the products that Wildlife World design and manufacture to aid their conservation.
This week Robert Hall has been to the Glee Garden Trade show at the NEC in Birmingham and has reviewed the new Lotus Wheelie Bin Store; Metal Garages, Bicycle Store; Sheds and Workshops and more...