The Bermuda brand is back! That's the great news GardenSite partner Andrew Hall has received from Bob Meacham, National Accounts Manager for the new owners Evolution Aqua.
We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
We were pleased to receive our Wow Award for outstanding customer service and we have quoted below:
"I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.
Nominated by Lyn Sykes"
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Robert Hall was delighted to present Westland Horticulture with an award for Best Consumer Product Packaging for their product Westland SafeLawn at the GIMA awards 2017 and who went on to win its top award the GIMA Sword of Excellence.
Many of you will have seen the latest episode of the popular ITV series 'Love Your Garden', but did you spot the three items that Robert Hall from GardenSite donated to help transform a Salford garden from wasteland to English cottage garden?
Robert Hall was recently invited to the party night at Hampton Court as part of Forest Garden Products demonstration event. There they presented their exciting new gardening products, some of which are available now to purchase on GardenSite and others coming relatively soon ready for the next season.
Robert Hall, Senior Partner at GardenSite has been selling Barlow Tyrie furniture since 1952 and so has had his fair share of experience of Barlow Tyrie's products, including the popular Equinox range. Robert shares his review of the Equinox garden furniture range for those interested in knowing a little more about this collection before purchasing.