GardenSite has once again been nominated for the award of 'Best Online Garden Retail Buying Team' at this year's Glee, the UK's most important Garden & Leisure Industry show.
We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
That's why were we so pleased to receive a WOW Award for outstanding customer service. The nomination came from Lyn Sykes, and here she describes her shopping experience with GardenSite.
'I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.'
Thank you Lyn, we're glad you received such great customer service, we continually strive to make shopping on GardenSite as easy and pleasurable as possible.
New products are the lifeblood of many industries and it’s no different in the gardening sector and most of us above a certain age will know the Rubbermaid brand well, particularly if you have ever been in the cleaning industry.
GLEE is the garden retail industry's annual show at the NEC in Birmingham. David Coton took the opportunity to visit this year's event to catch up on the news, visit current/potential suppliers and evaluate new products we would like to offer on GardenSite in the coming year.
I had never heard of Evika Greenhouses but when I walked into our annual Garden & Leisure Exhibition 2019 (GLEE) it was the only product I really saw. A brand new greenhouse brand is always going to get my attention but the sense that this was not only new, but different, kept my focus.
Although the growing season is slowly coming to an end, David Coton can suggest quite a few jobs that need to be done over the next few weeks, helping you make the most of what's left of summer and preparing for the arrival of autumn.