The Bermuda brand is back! That's the great news GardenSite partner Andrew Hall has received from Bob Meacham, National Accounts Manager for the new owners Evolution Aqua.
We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
We were pleased to receive our Wow Award for outstanding customer service and we have quoted below:
"I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.
Nominated by Lyn Sykes"
Shop now at www.GardenSite.co.uk
You might not be familiar with the UK Men's Sheds Association but this is a fast growing organisation that, as David Coton discovered, encourages camaraderie and a sense of achievement among its members.
The Wildlife Aid Foundation recently purchased several animal ornaments from GardenSite and David Coton, one of our partners, thought that this charity carried out such terrific work that we made a charitable donation to assist with the cost.
With high winds increasingly affecting most parts of Britain, many people are likely to be contacting their insurance companies at some time regarding damage caused to sheds, greenhouses, fences and other garden property. Robert Hall explains how GardenSite.co.uk can help with an independent insurance quote and claim.
Here in Birmingham, the weather has been as changeable as ever, very warm just before Easter followed by a cold spell only last week. During May the threat of further frost will largely pass and, with spring well under way, Robert Hall is in no doubt that this is going to be a busy month in the garden.