We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
That's why were we so pleased to receive a WOW Award for outstanding customer service. The nomination came from Lyn Sykes, and here she describes her shopping experience with GardenSite.
'I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.'
Thank you Lyn, we're glad you received such great customer service, we continually strive to make shopping on GardenSite as easy and pleasurable as possible.