GardenSite Receives a WOW Award

We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us

Created by Andy Hobson (Alumni) on Wednesday, 13th of February, 2013.
Updated on Friday, 28th of August, 2015.


The Wow Awards, recognising outstanding customer service

We were pleased to receive our Wow Award for outstanding customer service and we have quoted below:

"I purchased a baby biOrb fish tank for my daughter for Christmas.

It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.

Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.

He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.

I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.

This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and  considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.

Nominated by Lyn Sykes"

Shop now at www.GardenSite.co.uk

Related Articles

Bermuda Aquatics Brand Back In Business

Bermuda Aquatics Brand Back In Business

The Bermuda brand is back! That's the great news GardenSite partner Andrew Hall has received from Bob Meacham, National Accounts Manager for the new owners Evolution Aqua.

Author: Martyn Loach

Written by Martyn Loach.
Published on Wednesday, 14th of December, 2016.

Tetra Survey Proves Pets Are Good For Children

Tetra Survey Proves Pets Are Good For Children

Tetra have been innovators in the world of aquatics for over 60 years, and Ellie Goodall has been reading a research survey they have recently published proving that keeping a pet is good for your children.

Author: Ellie Goodall

Written by Ellie Goodall.
Published on Monday, 27th of June, 2016.

Reasons To Choose An Intalogs or Blagdon Raised Pond

Reasons To Choose An Intalogs or Blagdon Raised Pond

There's no doubt that building a pre-formed or liner pond involves a certain amount of hard work, so Nathan James Dodd thinks that a raised version from Intalogs or a Blagdon is well worth considering.

Author: Nathan James Dodd

Written by Nathan James Dodd.
Published on Thursday, 12th of May, 2016.

How To Transform Your Pond With Plants

How To Transform Your Pond With Plants

A pond is an essential part of the garden landscape, and plants transform their appearance as well as ensuring a healthy aquatic environment. Dan Everton, our Aquatics Supervisor, shares his thoughts on the best plants to use.

Author: Dan Everton

Written by Dan Everton.
Published on Wednesday, 11th of May, 2016.

comments powered by Disqus

RSS

View RSS Feed

Author

Andy Hobson (Alumni)

former Social Media Co-ordinator

View Profile

Follow Us!

Recent Articles

How To Make An Insurance Claim For Garden Storm Damage

How To Make An Insurance Claim For Garden Storm Damage

With high winds increasingly affecting most parts of Britain, many people are likely to be contacting their insurance companies regarding damage caused to sheds, greenhouses, fences and other garden property. Robert Hall explains how GardenSite can help with an insurance quote and claim.

Author: Robert Hall

Written by Robert Hall.
Published on Monday, 28th of March, 2016.

Forest Launch Noise Reduction Fence Panels

Forest Launch Noise Reduction Fence Panels

With gardens becoming smaller, neighbours closer and roads busier, we all suffer from different types of noise pollution. But, as Andy Taylor reports, Forest have now come up with a new kind of fencing that minimizes this nuisance.

Author: Andrew Taylor

Written by Andrew Taylor.
Published on Monday, 30th of January, 2017.

February Gardening Jobs

February Gardening Jobs

Although gardening activity in February may not be so frenetic as during the summer months, there's still plenty to be done and Spring is just around the corner. Nathan James Dodd suggests the jobs you should be tackling in the garden this month.

Author: Nathan James Dodd

Written by Nathan James Dodd.
Published on Monday, 30th of January, 2017.

February Pond Maintenance

February Pond Maintenance

Dan Everton helps you look after your pond during the February with some tips on the precautions you can take to avoid the water freezing over, and advice on keeping fish at this time of the year.

Author: Dan Everton

Written by Dan Everton.
Published on Monday, 30th of January, 2017.