2016 GardenSite Customer Survey Results

Successful companies always listen to their customers and, judging by the results of our 2016 Customer Survey, it's reassuring to know that most of them are pleased with what we offer and how easy it is to shop on GardenSite. David Coton reviews the findings of the survey.

Created by David Coton on Thursday, 30th of June, 2016.
Updated on Wednesday, 17th of April, 2019.


We emailed people who have bought from us and asked them to comment on various aspects of shopping online with GardenSite. It's encouraging to find that most are pleased with the service they receive, the choice of products and of course the low prices.

Aquatics was found to be the most popular shopping category on GardenSite, followed by Greenhouses, and then Garden Ornaments, Structures, Sheds and Storage.

Over the years we have earned a enviable reputation for selling a comprehensive range of quality products in all these sectors. Furniture was next on the list and, with the development of superb quality contemporary outdoor furniture, we expect that category to expand in the future.

Simple Navigation

Some websites are confusingly designed and it's difficult to find what you want, not so GardenSite. The great majority of our customers found navigation around the site 'very easy' or 'easy'.

This is something we have worked hard on during the past year, and we are continually striving make finding and buying products a simple procedure. In fact when asked what could be done to improve GardenSite, most people said 'nothing'.

No Need To Look Elsewhere

It's also good to know that the majority of respondents said that they looked at no other site, and the reasons for this became clear when we asked about the factors that come into play when making a purchase.

We're pleased to report that the main reason was the impressive choice that GardenSite has on offer. Low prices, that we continually check against competitors, and free delivery were also important as were good reviews. Equally pleasing was returning customers quoting a positive past buying experience.

Our thanks go out to all who took part in the survey, we will take all the comments into account to further improve your shopping experience. We promised £20 vouchers to five lucky respondents and the winners will be announced shortly.

 

Related Articles

Which Gardening Magazine Should I Buy?

Which Gardening Magazine Should I Buy?

Gardening is such a popular activity with interest only increasing over recent years that the magazine rack in your local newsagent or supermarket is packed with publications offering inspiration and practical advice.

Author: Martyn Loach

Written by Martyn Loach.
Published on Thursday, 19th of December, 2019.

David Coton's Review Of Glee 2019

David Coton's Review Of Glee 2019

GLEE is the garden retail industry's annual show at the NEC in Birmingham. David Coton took the opportunity to visit this year's event to catch up on the news, visit current/potential suppliers and evaluate new products we would like to offer on GardenSite in the coming year.

Author: David Coton

Written by David Coton.
Published on Thursday, 12th of September, 2019.

Shedlands Sun Pent Shed Review

Shedlands Sun Pent Shed Review

A Sun Pent shed from Shedlands is a versatile garden structure that is full of light and can be used as both a workshop and potting shed. Martyn Loach recently invested in the 8ft x 6ft version and here is his review of the shed and its installation.

Author: Martyn Loach

Written by Martyn Loach.
Published on Saturday, 20th of July, 2019.

GardenSite supports Langley School in Preperation for Sutton Coldfield In Bloom

GardenSite supports Langley School in Preperation for Sutton Coldfield In Bloom

As the town gets ready for this year’s Sutton Coldfield in Bloom, those on the route are busy preparing to impress the judges. This includes Langley Primary School who are being visited on the 10th of July to assess the Town’s entry into this year’s Heart of England ‘In Bloom’ competition.

Author: David Coton

Written by David Coton.
Published on Wednesday, 26th of June, 2019.

comments powered by Disqus

Author

David Coton

Partner at GardenSite

View Profile

RSS

View RSS Feed

Follow Us!

Recent Articles

Gardening TV Programmes I Whats On and When?

Gardening TV Programmes I Whats On and When?

There's no doubt that television provides gardeners with inspiration, sound advice and good ideas, that's why we're all looking forward to new programmes and the return of old favourites during 2020.

Author: Martyn Loach

Written by Martyn Loach.
Published on Tuesday, 13th of February, 2018.

RHS Gardening Predictions For 2020

RHS Gardening Predictions For 2020

Sustainability and a growing awareness of wildlife are two of the key gardening trends identified by the Royal Horticultural Society for 2020, with gardeners in a position where they can make a substantial impact regarding environmental issues.

Author: Martyn Loach

Written by Martyn Loach.
Published on Monday, 30th of December, 2019.

Which Gardening Magazine Should I Buy?

Which Gardening Magazine Should I Buy?

Gardening is such a popular activity with interest only increasing over recent years that the magazine rack in your local newsagent or supermarket is packed with publications offering inspiration and practical advice.

Author: Martyn Loach

Written by Martyn Loach.
Published on Thursday, 19th of December, 2019.

What To Do In The Garden In January

What To Do In The Garden In January

Although the days are short and the view from our Garden Centre is dull and overcast, David Coton suggests various jobs that can be done in the garden during the month of January.

Author: David Coton

Written by David Coton.
Published on Friday, 29th of December, 2017.