2016 GardenSite Customer Survey Results

Successful companies always listen to their customers and, judging by the results of our 2016 Customer Survey, it's reassuring to know that most of them are pleased with what we offer and how easy it is to shop on GardenSite. David Coton reviews the findings of the survey.

Created by David Coton on Thursday, 30th of June, 2016.
Updated on Wednesday, 9th of November, 2016.


We emailed people who have bought from us and asked them to comment on various aspects of shopping online with GardenSite. It's encouraging to find that most are pleased with the service they receive, the choice of products and of course the low prices.

Aquatics was found to be the most popular shopping category on GardenSite, followed by Greenhouses, and then Garden Ornaments, Structures, Sheds and Storage.

Over the years we have earned a enviable reputation for selling a comprehensive range of quality products in all these sectors. Furniture was next on the list and, with the development of superb quality contemporary outdoor furniture, we expect that category to expand in the future.

Simple Navigation

Some websites are confusingly designed and it's difficult to find what you want, not so GardenSite. The great majority of our customers found navigation around the site 'very easy' or 'easy'.

This is something we have worked hard on during the past year, and we are continually striving make finding and buying products a simple procedure. In fact when asked what could be done to improve GardenSite, most people said 'nothing'.

No Need To Look Elsewhere

It's also good to know that the majority of respondents said that they looked at no other site, and the reasons for this became clear when we asked about the factors that come into play when making a purchase.

We're pleased to report that the main reason was the impressive choice that GardenSite has on offer. Low prices, that we continually check against competitors, and free delivery were also important as were good reviews. Equally pleasing was returning customers quoting a positive past buying experience.

Our thanks go out to all who took part in the survey, we will take all the comments into account to further improve your shopping experience. We promised £20 vouchers to five lucky respondents and the winners will be announced shortly.

 

Related Articles

GIMA Results 2017

GIMA Results 2017

Robert Hall was delighted to present Westland Horticulture with an award for Best Consumer Product Packaging for their product Westland SafeLawn at the GIMA awards 2017 and who went on to win its top award the GIMA Sword of Excellence.

Author: Robert Hall

Written by Robert Hall.
Published on Monday, 17th of July, 2017.

From a GIMA Judge’s Point of View

From a GIMA Judge’s Point of View

Robert Hall attends the 2017 GIMA (Garden Industry Manufacturer's Association) Awards as an appointed judge and offers his experience about the judging day and the many products there for review.

Author: Robert Hall

Written by Robert Hall.
Published on Thursday, 29th of June, 2017.

Robert Hall Elected on the GIMA Judging Panel

Robert Hall Elected on the GIMA Judging Panel

Robert Hall, senior partner at GardenSite.co.uk has been elected to sit on the Garden Industry Manufacturers Association (GIMA) Judging Panel for 2017. The news was announced on 31st March 2017 on the GIMA website.

Author: David Coton

Written by David Coton.
Published on Friday, 31st of March, 2017.

Shed Of The Year 2016

Shed Of The Year 2016

Sheds of all shapes, sizes and styles are once again featured in this year's Channel 4 Shed Of The Year competition, Nathan James Dodd reviews the categories and finalists.

Author: Nathan James Dodd

Written by Nathan James Dodd.
Published on Wednesday, 27th of July, 2016.

comments powered by Disqus

RSS

View RSS Feed

Author

David Coton

Partner at GardenSite

View Profile

Follow Us!

Recent Articles

VegTrug - The Easy Way To Grow Your Own Vegetables

VegTrug - The Easy Way To Grow Your Own Vegetables

At GLEE this year David Coton visited the VegTrug stand to find out how their specially designed space saving planters can encourage us to grow more of our own food without the use of pesticides.

Author: David Coton

Written by David Coton.
Published on Thursday, 14th of September, 2017.

Forest Launches New Storage Range

Forest Launches New Storage Range

Forest have been making high quality timber garden products for over half a century and at GLEE David Coton had the chance to see their brand new storage range that has recently been launched.

Author: David Coton

Written by David Coton.
Published on Thursday, 14th of September, 2017.

Innovative Products From Wildlife World

Innovative Products From Wildlife World

Everyone should be serious about encouraging wildlife, and whether you focus on pollinating bees, pest devouring birds or slug eating hedgehogs, David Hall has been looking at the products that Wildlife World design and manufacture to aid their conservation.

Author: David Hall

Written by David Hall.
Published on Thursday, 14th of September, 2017.

Overview of New Lotus Wheelie Bin Stores, Garages, Sheds and More.

Overview of New Lotus Wheelie Bin Stores, Garages, Sheds and More.

This week Robert Hall has been to the Glee Garden Trade show at the NEC in Birmingham and has reviewed the new Lotus Wheelie Bin Store; Metal Garages, Bicycle Store; Sheds and Workshops and more...

Author: Robert Hall

Written by Robert Hall.
Published on Thursday, 14th of September, 2017.