Over several series, Alan Titchmarsh's team from the popular ITV programme 'Love Your Garden' has transformed gardens throughout the country using a varied range of traditional and new products, some donated from GardenSite and all available online.
Successful companies always listen to their customers and, judging by the results of our 2016 Customer Survey, it's reassuring to know that most of them are pleased with what we offer and how easy it is to shop on GardenSite. David Coton reviews the findings of the survey.
We emailed people who have bought from us and asked them to comment on various aspects of shopping online with GardenSite. It's encouraging to find that most are pleased with the service they receive, the choice of products and of course the low prices.
Aquatics was found to be the most popular shopping category on GardenSite, followed by Greenhouses, and then Garden Ornaments, Structures, Sheds and Storage.
Over the years we have earned a enviable reputation for selling a comprehensive range of quality products in all these sectors. Furniture was next on the list and, with the development of superb quality contemporary outdoor furniture, we expect that category to expand in the future.
Some websites are confusingly designed and it's difficult to find what you want, not so GardenSite. The great majority of our customers found navigation around the site 'very easy' or 'easy'.
This is something we have worked hard on during the past year, and we are continually striving make finding and buying products a simple procedure. In fact when asked what could be done to improve GardenSite, most people said 'nothing'.
It's also good to know that the majority of respondents said that they looked at no other site, and the reasons for this became clear when we asked about the factors that come into play when making a purchase.
We're pleased to report that the main reason was the impressive choice that GardenSite has on offer. Low prices, that we continually check against competitors, and free delivery were also important as were good reviews. Equally pleasing was returning customers quoting a positive past buying experience.
Our thanks go out to all who took part in the survey, we will take all the comments into account to further improve your shopping experience. We promised £20 vouchers to five lucky respondents and the winners will be announced shortly.
Building a Hutch Company Starter Chicken Coop is easy by following the detailed instructions that are supplied, it is a practical design that uses excellent quality wooden panels and requires only a screwdriver for assembly.
With a view to introducing their impressive range of timber products to GardenSite, David Coton recently visited Churnet Valley Garden Furniture to look around their manufacturing facility.
GLEE is the garden retail industry's annual show, David Coton took the opportunity to visit this year's event at the NEC in Birmingham to catch up with the news, visit current and potential suppliers and evaluate new products we can offer on GardenSIte in the coming year.
With a La Hacienda chimenea or firepit providing light and heat whatever the thermometer says, David Coton discovers that you can continue savouring an outdoor lifestyle even in late summer and the cool of an autumn evening.