Robert Hall was delighted to present Westland Horticulture with an award for Best Consumer Product Packaging for their product Westland SafeLawn at the GIMA awards 2017 and who went on to win its top award the GIMA Sword of Excellence.
Successful companies always listen to their customers and, judging by the results of our 2016 Customer Survey, it's reassuring to know that most of them are pleased with what we offer and how easy it is to shop on GardenSite. David Coton reviews the findings of the survey.
We emailed people who have bought from us and asked them to comment on various aspects of shopping online with GardenSite. It's encouraging to find that most are pleased with the service they receive, the choice of products and of course the low prices.
Aquatics was found to be the most popular shopping category on GardenSite, followed by Greenhouses, and then Garden Ornaments, Structures, Sheds and Storage.
Over the years we have earned a enviable reputation for selling a comprehensive range of quality products in all these sectors. Furniture was next on the list and, with the development of superb quality contemporary outdoor furniture, we expect that category to expand in the future.
Some websites are confusingly designed and it's difficult to find what you want, not so GardenSite. The great majority of our customers found navigation around the site 'very easy' or 'easy'.
This is something we have worked hard on during the past year, and we are continually striving make finding and buying products a simple procedure. In fact when asked what could be done to improve GardenSite, most people said 'nothing'.
It's also good to know that the majority of respondents said that they looked at no other site, and the reasons for this became clear when we asked about the factors that come into play when making a purchase.
We're pleased to report that the main reason was the impressive choice that GardenSite has on offer. Low prices, that we continually check against competitors, and free delivery were also important as were good reviews. Equally pleasing was returning customers quoting a positive past buying experience.
Our thanks go out to all who took part in the survey, we will take all the comments into account to further improve your shopping experience. We promised £20 vouchers to five lucky respondents and the winners will be announced shortly.
Although the days are short and the view from our Garden Centre is frosty and overcast, Andy Taylor suggests various jobs that can be done in the garden during the month of January.
Showcasing young musical talent, this year's Winter Concert at Arthur Terry School was an outstanding success and took place against the stunning backdrop of a Christmas Tree donated by GardenSite.
It was quite an honour for GardenSite to be asked to supply the Christmas Tree to Birmingham New Street Station this year, and to celebrate we're offering a Champagne High Tea to the winners of a seasonal selfie competition.
With Storm Caroline reeking havoc many people are likely to be contacting their insurance companies at some time regarding damage caused to sheds, greenhouses, fences and other garden property. Robert Hall explains how GardenSite.co.uk can help with an independent insurance quote and claim.