Our Trustpilot account draws reviews from our website, ebay and Amazon stores and this gives customers a realistic view of our customer service, which we are proud to say is 5 star rated.
We're an independently run business and proud we are able to offer a personal service to our customers. We believe this is why we have such a great review rating.
We're Proud of Our Team
Most companies would shy away from putting customer feedback on display but we trust in our staff and we know that they will also work very hard to put something right if it's wrong. We monitory our feedback on a daily basis and will respond to reviews as and when necessary.
Review and Product Monitoring
We monitor our reviews on a daily basis and if something does unfortunately go wrong we will respond to our customer as soon as we have been able to investigate further and endevour to correct the problem.
The review system is also a great way for us to keep an eye on what people think of our products and whether we need to change something about them.
Reviews From Our Customers
Customer Order 190278 - Konstsmide Barletta 7271 Wall Mounted Light
"A few months ago I ordered a Konstsmide Barletta wall light from you to try out on my newly renovated home's terrace and was surprised and delighted to receive it within 48 hours, beautifully packed. I have now had time to fix and test it and today ordered 4 more.
I do not subscribe to review sites or social media, but would like to say that I was very impressed by the website, the speed of order processing and delivery, the secure packaging and, not least, by the excellent range of quality products you offer. They are obviously chosen with care to reflect a particular customer base and I will certainly be back to purchase more when the building work is finally over and I can concentrate on the finer details - and the garden.
I only wish I lived closer to your garden centre!" Anna-Louise Thomas.
Customer Order 186660 - Hozelock Titan 12000 Rotor Assembly
"From ordering Sunday evening it arrived today Tuesday afternoon , amazing !
Pump working 100% like new again , thought I would never get a replacement but you saved me buying a new pond pump , hopefully this will see another 9 years service ,
Will definitely use again , thank you all , keep up the Excellent service, I'm happy my koi are happy :-) all is well in the pond again !
Best regards, Steve :-)" Steve Millman.
Customer Order 184034 - Mixed Aquatics Goods.
"Dear Sir, I would like to congratulate your organisation on the way that you have dealt with my order! I made an order on Thursday last week and it arrived on Saturday morning. Unfortunately there were two problems with the order and I contacted your aquatic centre to resolve these. Both problem have been resolved to my entire satisfaction. Your website is first class, your customer care is first class and I would not hesitate in recommending GardenSite to anyone. I will certainly buy from you again!" Chris Archer.
Customer Order 178743 - Aquamax Eco Start 8500 Pond Pump
"Id just like to say thank you for your prompt service of replacing our Faulty Pond Pump. Living on the Isle Of Wight it can sometimes be difficult getting a Prompt Delivery Service.
Thank you for your good Customer Service in dealing with the Issue we had concerning our Oase Pond pump.
We will definitely use your service in the future. I felt it was important to e-mail you to give Positive feedback as so often we only meet Negativity. Our Fish will now be Happy again.!!!" Jacqui Timms.
Customer Order 176439 - Dorset Arbour.
"Hi Robert Hall, Thank you for your Emails,Yes I have received both The Dorset Arbour and Planter with Trellis,and both are errected now in our Garden looking fabulous,just ordered from Primrose 2 Clematis should arrive Tomorrow to go into the Planter.
Customer Order 150098 - Oase FiltoClear Spares.
"Hi many thanks for my oase sealing ring thingy All fitted and installed again Thanks for the fast delivery and excellent service all round I will be visiting your store again Excellent Many thanks again and best regards" Andrew Hibbert, Buckinghamshire.
Customer Order 148671 - Mesh Plant Support.
"Just wanted to say what a great service, we ordered this mesh yesterday and it arrived via a very nice courier before 10.00am this morning. Brilliant! We shall certainly add you our bookmarks. Many thanks" Tracey Hicks, Berkshire.
Customer Order 145005 - Garden Pond.
"Hi (to all staff at Garden site) Just wanted to pass on my thanks for the excellent service I have received. Ordered my pond on Thursday morning and it arrived on Friday morning at 9.30am. I was informed by text of an approx delivery time. Very convenient. It was up and filled with water not long after! Great product at a very competitive internet price. Many thanks. I would not hesitate to recommend your company and will be ordering again very soon. Best wishes." Jane Ashton-Hibbert, Cheshire.
Customer Order 142871 - Garden Arch.
"Not on Facebook or Twitter, not interested in gossip. You got my telephone number wrong and a bit of a delay in delivery if you can't contact the customer by phone an e-mail might do it but then you corrected it without any fuss and I received the goods on time as promised. It was nice to do business with you and I would not hesitate to do so again." John Eric Wright, Essex.
Customer Order 137286 - Chicken Coop and Log Store.
"Hi – Your delivery arrived on time (although 7am was a bit of a shock!) and in good condition. I had a great weekend with my Grandsons (8 & 10) erecting the Chicken Coop & Log Store – although without their help I could probably have done it in half the time! Next weekend we get the chickens." Chris Harvey, Surrey.
Customer Order 129789 - Metal Garden Ornaments.
"Hello Nathan,a brief note to tell you that I have taken delivery of the pair of deer.I am absolutely delighted with them and I thank you for your help in getting them here to me." Eileen Mayer, Cheshire.
Customer Order 111667 - Oase Aquamax Start 3500 Pond Pump
"What can I say, the replacement pump arrived this morning and is already in use. What a superb service you have given me and many thanks for this.
Customer Order 82644 - Bemuda 18000 filter pump
I contacted you today (Sunday 10 Apr) and purchases a Bemuda 18000 filter pump order number 82644. All I am writing for is just to say thank you for your help and guidance and just to say what a relief it was to be given some straight forward info from someone who certainly seemed to know what he was talking about. Also, while I’m here, I’d just like to say that your website is first class. I’m just sorry that we live in Nottingham and that your centre isn’t close by. However, a drive over is a definitely on the agenda.
Customer Order 67590 - Biorb Spares
reasonable price, in excellent condition thanks to your superb
packaging, and is now operating very well. May I congratulate you
for the first rate service you are providing. "
Customer Order 45862 - Halls Popular 6ft x 6ft Wide Greenhouse.
Please thank whoever took the order over the phone yesterday morning for such excellent service and restoring my faith in talking to a PERSON who took the order instead of pressing keys automatically even for paying !!
Thanks again for service"