Important Covid-19 Update - Monday 24th August 2020
As these products are made to order and imported to the UK on a per order basis, delivery timeframes have been extended to up to 16-18 weeks due to carrier restrictions during Covid-19 and excessive demand.
Fast Free Delivery within Mainland UK.
Extra charges will apply to:
- England and Wales: GY, JE, TR21-TR25 (Scilly Isles)
- Scottish Highlands: AB31-AB38, AB41-AB56, FK19-FK21, IV1, IV3-IV56
- Scottish Islands: KW, ZE and HS
- Offshore Islands: KA27-KA28, PA20-PA78, PH9, PH15-PH44
- Northern Ireland: All Postcodes
- Isle of Man: IM1-IM9
In some cases we can even deliver outside the mainland e.g. Channel Isles and arrange the VAT element for you. In all instances please contact us today for a personalised quote.
Delivery will typically be made within 21 - 28 working days but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date. For other products, a delivery date will be provided by email from the carrier, which will include a link to allow tracking online.
Vehicles We Use
Cabins are delivered directly to you from the Lugarde factory in Holland in a self-assembly kit form and will be offloaded using a piggy-back forklift truck to the nearest curbside only. The lorry is a large articulated type and so access must be suitable should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable and the goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery. Assistance with unloading may be required.
Bespoke Products and Timber Variation.
A Lugarde building cannot be cancelled once it has been dispatched. These items are deemed a bespoke product and are manufactured on a one off basis specifically for you. Wood is a unique and natural product and the finish on the boards will vary. Variation will be seen as coarse or fine grain and shades of colour. Such properties are normal in wood and cannot be seen as a defect.