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Overall Rating 3.8 / 5 Based On 3 Reviews
Delivery 4 / 5
Quality 5 / 5
Price 3 / 5
Overall very happy, except for a couple of things that would improve assembly
Very happy with product ... well made and relatively easy to assemble ....but would benefit from clearer instructions (e.g. accompany the pictures with some tips about right and wrong to avoid misinterpretation of the pictures alone... e.g. the correct placement of the finial was problematic for us, initially). Also, the corner rafters should be predrilled at both ends to make it easier to get the long screws in at the correct angle. And finally, when using spikes (which is recommended at point of sale), the feet covers are not the right size and therefore cannot be used... so a waste of money. To address this, the feet covers should be an optional purchase or manufactured in a larger size for use with the spikes.
Delivery 1 / 5
Quality 3 / 5
Price 3 / 5
Imposing Structure let down by poor quality
Garden Site provided an excellent service and were helpful. However, Forest Products who were responsible for manufacturing and delivering the product were awful, they failed to deliver on the day that they specified and when it did arrive, nearly a week later screws were missing; thankfully this was addressed by Garden Site. The flat packed structure had been clearly left outside by Forest Products uncovered for some considerable time as it arrived soaking wet and is still damp a week later. Given the self assembly kit form of the pavilion, Forest Products could and should pre-drill the holes ready for assembly. In short nice and garden structure let down by Forest Products poor quality control and lack of effective customer service.
Price 5 / 5
Quality 5 / 5
Delivery 5 / 5
Nice centrepiece
An attractive centre piece for my garden, lovely to sit in during the recent warm weather. I and my husband like it a lot and well worth the money.
