Important Update - Tuesday 26th May 2020
Due to the Covid-19 outbreak, this product is being delivered on an extended timeframe of up to 25 working days on general products and up to 35 working days on gazebos.
Fast Free Delivery within Mainland England, Wales & Southern Scotland
Unfortunately, there will be extra charges to the following postcodes which are classed as 'Highlands' by our delivery courier:
AB, IV, KW, PA36, PA38-40, PH17-26, PH30-41.
Any other non-mainland postcode not listed may require a bespoke delivery charge, if you're unsure as to whether that applies to you, please contact us today for a personalised quote.
Unfortunately, we cannot deliver these products to any offshore islands including Northern Ireland, Republic of Ireland, IOW, IOM or any other country.
Delivery Period
Delivery will typically be made within 3 - 5 working days for most products and 7 working days for larger items including gazebos, but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date. For other products, a delivery date will be provided by email from the carrier, which will include a link to allow tracking online.
Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable and the goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.
Assembly
All Zest products are sold as self-assembly unless otherwise stated. Products may require the use of a drill and drill bits to pre-drill the screw holes before construction.
