Fast Free Delivery within Mainland UK for Orders over £50.00.
Smaller orders under £50.00 are subject to a £6.99 delivery charge. Extra charges will apply to Scottish Highlands and Islands.
Delivery to Highlands, Offshore Islands, Europe or USA? Not a problem. In all instances please contact us today for a personalised quote.
Delivery will typically be made within 5 - 10 working days (unique products and cushion colours may take 16 weeks) but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date. For other products, a delivery date will be provided by email from the carrier, which will include a link to allow tracking online.
Bespoke Product Procedure
Some products in this range, including but not limited too: custom colour option furniture, engravings and inscriptions are made to order on an order-by-order basis, therefore are exempt from our usual cancellation and returns policy. Any cancellations after your order has started production may not be able to be cancelled or may be subject to cancellation charges. Although a very rare occurrence, this does not affect any orders that arrive damaged or faulty, whereby our normal terms on receiving a faulty product will apply.
Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable and the goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.
Inscriptions, engravings and the products they refer to are made to order and therefore bespoke so cannot be considered eligible for returns unless faulty.