David Coton was delighted to recently meet with Frank Honald, President and Owner of Henri Studio USA, who had flown in from Chicago to discuss the opportunity of bringing their products back into the UK next year.
GardenSite partner, David Coton, is pleased to announce that Leanne Arrowsmith from Kelkay is the latest recipient of our Excellent Customer Service Award.
GardenSite always emphasize the value of customer service, it's certainly something that we always strive for, and Leanne's professional attitude is a fine example to follow.
Kelkay are one of the UK's major suppliers of a huge range of decorative aggregates and stone products from patio kits to water features.
Leanne works in their sales department and we rely on her to ensure that orders are fulfilled and any problems that may occur are resolved efficiently.
It has always been a pleasure to deal with the Kelkay sales team and the reason for this award is that we have recently been indebted to Leanne in particular.
Customer queries are an inevitable part of any business need to be sorted out quickly and to everyone's satisfaction.
This is when someone as helpful and knowledgeable as Leanne becomes invaluable, dealing with and sorting out the issue immediately and in a friendly manner.
Antony Harker, Kelkay's Managing Director, acknowledged Leanne's award by saying that 'It's great to hear when an individual has exceeded someone's expectations'
Our award is a well earned appreciation of Leanne's positive approach, skills and enthusiasm which benefit both Kelkay, GardenSite and all our customers.
It was all change this year for GLEE, the garden retail industry's annual show that is usually held at the NEC in Birmingham. Due to pandemic restrictions, a virtual show took its place with product launches, presentations and awards all happening online.
After quizzing themselves with the question "How can we make better sheds?" Forest Garden have been busy over the last 12 months upgrading and improving their existing shed range so that they now offer higher quality, cost-effective and better designed sheds for every gardener. David Coton visited their factory last week, and here is what he discovered about the relaunched Better Shed range.
Although the growing season is slowly coming to an end, David Coton can suggest quite a few jobs that need to be done over the next few weeks, helping you make the most of what's left of summer and preparing for the arrival of autumn.
GardenSite's senior partner Robert Hall explains the actions we're taking in order to beat the challenges surrounding Covid-19 as well as handy information for customers who are still awaiting the delivery of their order during these unprecedented times.