Important Covid-19 Update - Wednesday 27th May 2020
Delivery timeframes have been extended to up to 15 - 20 working days due to carrier restrictions during Covid-19 and excessive demand.
Fast Free Delivery within Mainland UK and Ireland.
Delivery will typically be made within 7 working days but may be extended during busy times of the year. Extra charges will apply to certain locations for example Isle of Wight and Islands. In some cases we can even deliver outside the mainland e.g. Channel Isles and arrange the VAT element for you. In all instances please contact us today for a personalised quote
Vehicles We Use
Items will be delivered on larger lorries which can get to most places it's typically, a 7.5 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.
Unloading Of Your Delivery
Due to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable and the goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.
Important Safety Information on Water Features for Garden and Outdoor Use
This product should not be exposed to extreme weather conditions. It is our recommendation that the product is drained completely and covered during the winter or alternatively drained and placed indoors. The electrical cable is permanently connected and sealed in the pump body. If the supply cable is damaged the pump must not be used. It must be discarded.
For safety-All outdoor wiring MUST be installed and tested by a qualified electrician BEFORE connection to the mains. A Residual Current Device (RCD) also known as a Residual Current Circuit Breaker (RCCB) having a tripping current not exceeding 30mA must be installed in the supply circuit. A 3 amp fuse must be fitted in the supply circuit. This product must be earthed at all times.
For outdoor use the pump has to be permanently connected to the fixed wiring at the mains system other than by means of a plug and socket. If an extension cable is required this must be connected to the end of the pump cable using a watertight cable connector. A means of disconnection from the supply having a contact separation of at least 3mm in all poles must be incorporated in the fixed wiring. Permanent installation to the mains supply must conform to the regulations of the local electricity authority and would include the use of a plastic or metal conduit to protect the cable.
Always disconnect the mains electricity supply whilst the equipment is being installed, repaired, cleaned, maintained and handled or while replacing light bulbs.