Tetra have been innovators in the world of aquatics for over 60 years, and Ellie Goodall has been reading a research survey they have recently published proving that keeping a pet is good for your children.
We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
We were pleased to receive our Wow Award for outstanding customer service and we have quoted below:
"I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.
Nominated by Lyn Sykes"
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Create a Halloween party in your house or garden with ideas and suggestions from David Coton that will keep your children and neighbours thrilled and spooked on the 31st October.
Looking for some advice on how to decorate your garden for halloween? David Coton has some great ideas to help you create a horror themed garden to scare your neighbours and any trick & treaters who come to your door.
Used originally to frighten away evil spirits, now placed near the front door to deter trick or treaters, carved pumpkins have been part of Halloween for a very long time. Here Martyn Loach explains the process of creating the scariest pumpkin in your street.
To grow the biggest, scariest pumpkin in time for Halloween isn't easy as they take some time to mature and prefer a warm climate. To have the best chance of success Martyn Loach recommends sowing seed indoors during April and then planting out in late May or June.