We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
We were pleased to receive our Wow Award for outstanding customer service and we have quoted below:
"I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.
Nominated by Lyn Sykes"
Shop now at www.GardenSite.co.uk
Of the many pleasures found in gardening, none is probably greater than that felt when wildlife enters one’s garden.
Summer is here, the days are long - and contrary to some people’s beliefs it is a good time for planting container grown shrubs.
Water gardens have great charm, beauty and fascination in any garden and to anyone who already owns a pool the attractions are so self evident they wonder why other gardeners do not share them.
Of all the plants I grow in my garden I must admit to having many favourites. But when it comes to Clematis, one hybrid stands out with such great pride and beauty that for me it is easily the most fascinating of all. Clematis Sieboldii “Florida Bi-Colour” is my queen of the climbers.