Tetra have been innovators in the world of aquatics for over 60 years, and Ellie Goodall has been reading a research survey they have recently published proving that keeping a pet is good for your children.
We pride ourselves on always offering a high level of customer service, dealing with queries to the best of our ability, always going that extra mile to make sure that our customers have a great experience with us
We were pleased to receive our Wow Award for outstanding customer service and we have quoted below:
"I purchased a baby biOrb fish tank for my daughter for Christmas.
It had been delivered to the wrong address which was parcel force's mistake. Luckily the person was honest enough to deliver it to me only it was in a see through bag so my daughter saw what it was. I was so angry that I emailed the company to tell them what had happened.
Andrew was my first point of contact. He emailed me back almost straight away and was deeply apologetic. He did not try to pass the buck onto anyone else, he took full responsibility for the fact that it had been delivered in a see through bag, therefore ruining the surprise for my daughter.
He sent some free products to use with the aquarium and assured me that for this reason, packaging would be disguised in future.
I contacted him a few days later to ask if I could exchange the baby biOrb for the medium sized one. This is where I had contact with Paul. He arranged delivery of the new orb and collection of the baby orb.
This may not sound much, but I have to say that each point of contact from both Andrew and Paul was most professional, caring, friendly and considerate as I am Registered Disabled, I felt they bent over backwards to help me. I would love for Andrew and Paul to win a WOW award, they both totally deserve one.
Nominated by Lyn Sykes"
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Although from the southern hemisphere, while Santa Claus hails from the North Pole, penguins are essential Christmas characters and Nathan James Dodd explains how to complete your decorations with this quirky flightless bird.
Log burners and open fires have enjoyed a resurgence in popularity over the past few years. Nathan James Dodd explains how you can have a continuous supply of dry, well seasoned, wood by investing in a log store.
Wood burners have become very popular over the past few years. For maximum heat output any logs must be dry and well seasoned and Martyn Loach thinks that a log store is the best way to protect the wood from bad weather during the autumn.
Attending Glee, the leading garden and leisure industry show, was a great opportunity for Nathan Dodd to spot trends and anticipate products that will come onto the market in the near future.