linda Lambert Asked:
Does the canopy slide back to prevent damage in high winds?
We Replied:
Dear Linda
Thank you for your question.
The St Tropez canopy features a retractable taupe coloured canopy made from showerproof polyester fabric. The fabric is removable for winter storage.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Saturday 21st, June, 2014
Andrew Gill Asked:
I live in a bungalow, would this product be ok to fix to the fascia board, or does it have to be fixed to a brick wall? Also can the legs be cut to alter the height?
We Replied:
Dear Andrew
Thank you for your question.
The product will require a good fixing point. You can cut the legs (they are extendable), however this will invalidate the guarantee and you won't have a flat plate at the base to screw into the ground which is important to stop it moving.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Nathan James Dodd
Sunday 12th, April, 2015
Lesley Asked:
If I bought this product when would I receive it in Scotland?
We Replied:
Dear Lesley
Thank you for your question.
You would receive it on a timescale, please visit our website for more information.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Lauren
Saturday 25th, April, 2015
Keith Darbyshire Asked:
This product is on many websites but none have the item in stock with delivery being quoted at a minimum of 4 weeks up to 8 weeks. When could you deliver?
We Replied:
Dear Keith
Thank you for your question.
I have contacted the manufacturers and they have informed me that the canopy is currently out of stock and they won't have any until late June. Delivery time would be approx 5-7 days once they are back in stock.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Lauren Bilboe
Friday 01st, May, 2015
Chris Clark Asked:
Can the depth of the entire unit be reduced to 2000mm instead of 3000mm? i.e. is it possible to saw off 1000mm with no adverse effect?
We Replied:
Dear Chris
Thank you for your question.
We couldn't advise you to, or suggest that you should, reduce the depth of the St Tropez.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701. Thank you for using our online Q&A system.
Kind regards
Lauren Bilboe
Sunday 14th, June, 2015
John Asked:
Do you supply a replacement canopy to fit my existing frame?
We Replied:
Dear John
Thank you for your question.
As retailers, we do not stock or sell replacements. We recommend contacting the manufacturers to purchase replacements directly. Their details are:
[email protected]
01829 261121
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Ellie Goodall
Friday 05th, February, 2016
Glyn Asked:
I have outward opening doors 2.3m high and need to check I will still be able to open them, whilst clearing the canopy What is the clearance between the ground and canopy when folded / retracted?
We Replied:
Dear Glyn
Thank you for your question.
The drop of the canopy is approximately 190mm.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Wednesday 10th, May, 2017
Henry Asked:
Can the St Tropez Pergola be fixed to a facia board?
We Replied:
Dear Henry
Thank you for your question.
We wouldn't advise fixing the canopy onto a facia board as it's designed to be secured to a brick wall for maximum stability.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Monday 04th, June, 2018
Nicola Sawyer Asked:
Could there be two of these wall mounted pergolas fitted next to one another to fill out a wider space?
We Replied:
Dear Nicola
Thank you for your question.
The canopies can be put next to each other but please bear in mind that they are wall mounted.
Should you wish to contact us further or to place an order, please call us on 0121 355 7701.
Thank you for using our online Q&A system.
Kind regards
Lauren
Thursday 09th, May, 2019
Have a question for this product?
Go ahead and ask us!
We try to reply within a few hours but it may take longer on some questions.